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Embassy Suites Tucson Paloma Village - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our establishment is a serene mountain retreat located in the picturesque Catalina Foothills, near Tucson, Arizona. We offer a relaxing atmosphere complemented by amenities such as spacious two-room suites, an outdoor pool, and a lush courtyard complete with fire pits and a tiki bar. Just within nine miles, guests can enjoy attractions including the Tucson Botanical Gardens and the University of Arizona, while Sabino Canyon is a short 35-minute drive away. The property stands out for its commitment to delivering exceptional guest service and providing a welcoming environment. Guests also enjoy free made-to-order breakfast and a complimentary evening reception, enhancing... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in hotel or related field
- Previous supervisory experience preferred
- Must have a valid driver’s license
- Compliance with certification requirements including food handlers, alcohol awareness, CPR, and first aid
- Ability to lead a team effectively
- Strong communication and problem-solving skills
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality or related field preferred
- Minimum 2 to 3 years progressive experience in hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Certification in food handling, alcohol awareness, CPR, and first aid preferred
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and ensure every guest feels valued
- Track logs, manage messages and packages with professionalism and efficiency
- Monitor room rates, packages, and promotions to maximize revenue and provide value
- Build and lead a communicative and well-trained team
- Train new front desk associates and ensure compliance with safety and service standards
- Resolve guest concerns and workplace issues with confidence and creativity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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