Embassy Suites Cleveland Rockside - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Our hotel is a distinguished all-suite establishment strategically located at the intersection of I-480 and I-77, offering unparalleled access to major attractions such as Cuyahoga Valley National Park, Cleveland Zoo, and the Cleveland Clinic Foundation. Just 10 minutes from downtown Cleveland, guests can easily explore iconic destinations including the Rock and Roll Hall of Fame, Progressive Field, First Energy Stadium, home of the Cleveland Browns, and the Quicken Loans Arena, home of the Cleveland Cavaliers. Designed to cater to business travelers, leisure tourists, and groups alike, our hotel features a range of complimentary amenities including a made-to-order breakfast, an evening... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel or customer service roles preferred
- ability to operate hotel management software and Microsoft Office
- strong communication and customer service skills
- capability to multitask and manage time efficiently
- availability to work flexible shifts including weekends and holidays
- ability to remain calm under pressure
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related hospitality field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- ability to multitask effectively in a fast-paced environment
- strong problem-solving abilities
Job Duties
- welcome guests warmly and provide efficient check-in and check-out services
- manage guest inquiries and resolve issues promptly
- handle reservations accurately using hotel management software
- coordinate with other hotel departments to fulfill guest requests
- process payments and maintain financial records
- maintain cleanliness and organization of the front desk area
- assist with administrative tasks as needed
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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