Embassy Suites Cleveland Rockside - Director Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The hotel, strategically located at the intersection of I-480 and I-77, offers guests convenient access to key attractions such as Cuyahoga Valley National Park, the Cleveland Zoo, and the Cleveland Clinic Foundation. Just 10 minutes away from downtown Cleveland and iconic landmarks including the Rock and Roll Hall of Fame, Progressive Field, First Energy Stadium, and Quicken Loans Arena, this all-suite property caters perfectly to business travelers, leisure tourists, and groups alike. It provides a variety of complimentary services and amenities such as a made-to-order breakfast, an evening reception, BusinessLink Business Center, free airport and local area shuttle service, and... Show More
Job Requirements
- Bachelor’s degree in Business or Hospitality Management with 5 years progressive Front Office management experience in large hotels preferred
- Applicable Associate’s degree with 3 years Front Office management experience required
- Ability to direct work of at least 3 full-time associates or their equivalents
- Must perform primarily administrative, executive, or professional tasks
- Demonstrated use of discretion and independent judgement
- Certified to handle emergency procedures
- Willingness to work necessary hours to fulfill responsibilities
- Strong communication and organizational skills
- Experience with OnQ PMS or similar systems preferred
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management preferred
- Associate’s degree with relevant Front Office management experience accepted
- Minimum 5 years progressive Front Office management experience in a 500+ room hotel preferred
- Specific brand experience and OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership and interpersonal skills
- Ability to manage multiple priorities and delegate tasks effectively
- Proficient in using property management systems and data analysis tools
- Excellent problem-solving and decision-making abilities
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, guest service standards, product quality, cost controls, profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy implementation and enforcement, meeting participation and facilitation
- Monitors and develops associate performance through supervision, professional development, scheduling, counseling, evaluations, and recognition
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues and implements improvements
- Initiates and implements marketing and upselling techniques to promote hotel services and maximize room occupancy and revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information
- Runs and completes daily reports, analyzes data and makes informed decisions
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews, and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including operating the Fire Panel and communicating with emergency personnel
- Completes assigned tasks or projects as required
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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