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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,600.00 - $148,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Community engagement opportunities
inclusive work environment
Job Description
Metro is a prominent public transportation provider dedicated to serving the Greater Cincinnati Region with accessible and reliable transit solutions. Known for its commitment to community engagement and regulatory compliance, Metro operates various transportation services, including fixed-route buses and specialized paratransit services like Access. The organization is committed to ensuring that all individuals, regardless of physical ability, have equal access to transportation. Metro fosters a dynamic work environment that values integrity, innovation, and continuous improvement while emphasizing exemplary customer service and community relations.
Metro is currently seeking an Eligibility Manager to oversee and conduct ADA Assessments, ensuring compliance with ... Show More
Metro is currently seeking an Eligibility Manager to oversee and conduct ADA Assessments, ensuring compliance with ... Show More
Job Requirements
- Bachelor's Degree or professional certification
- four years related experience in physical therapy, occupational therapy, special education or related disability services
- ability to communicate effectively in verbal, written, and non-verbal forms
- skills in employee coaching, delegation, and development
- innovative and energetic leadership mindset
- proficiency in multitasking, planning, data analysis, and project management
- working knowledge of Microsoft Suite
- First Aid and CPR certification
- ability to work in an office/training center environment
- commitment to comply with safety and security policies
Job Qualifications
- Bachelor's Degree or professional certification
- four years related experience in physical therapy, occupational therapy, special education or closely related field
- management experience preferred but not required
- excellent verbal, writing and non-verbal communication skills
- strong problem-solving abilities
- skilled in employee development and providing constructive feedback
- energetic and innovative leadership approach
- committed to continuous improvement and professional integrity
- proficiency in multitasking, planning and project management
- working knowledge of Microsoft Suite
- experience with Trapeze products helpful
- First Aid and CPR certification
Job Duties
- Oversee Access eligibility process and travel training programs
- ensure documentation is properly documented and maintained confidentially
- conduct assessments for new customer eligibility and recertification in compliance with ADA
- ensure all ADA functions comply with legal guidelines
- conduct consistent, accurate, and fair ADA assessments
- assess applicants for regional partners and provide subject matter guidance
- remain compliant with ADA and transportation legal requirements
- stay informed on regulatory changes related to disability transportation services
- manage the Travel Training program and support travel trainer
- keep reporting staff apprised of regulatory changes
- oversee development of eligibility and travel training staff
- maintain accurate records of assessments and eligibility results
- ensure timely provision of customer documents as required by ADA
- manage Conditional Eligibility usage properly
- uphold No Show and Late Cancellation policies
- recruit and maintain an appeals committee and oversee the appeals process
- participate in staff training and development initiatives
- supervise daily operations at the Silverton Assessment Center
- maintain positive community relations with service providers
- partner with internal and external groups relevant to paratransit in Greater Cincinnati
- manage regional transportation projects including One-Seat Regional Paratransit program
- arrange and present ongoing educational opportunities
- manage operating and capital budgets
- supervise and evaluate staff performance
- attend public meetings and marketing events
- promote exemplary customer service and professional development
- facilitate development of strategies to meet organizational goals
- ensure a positive and non-discriminatory work environment
- comply with safety and security policies
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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