Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Job Description
MV Transportation is a leading transportation service provider specializing in paratransit and fixed-route transit solutions across the United States. Known for its commitment to accessibility and customer-centric services, MV Transportation operates in multiple states offering tailored transit programs that assist communities in overcoming transportation barriers. The company prides itself on safety, reliability, and innovation, making it a top choice for municipal and public agencies looking to provide efficient ADA paratransit and travel planning services. MV Transportation's core mission centers on enhancing mobility for individuals with disabilities, ensuring equitable access, and supporting community integration via specialized transportation offerings.
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Job Requirements
- Must have one to three years of project ADA paratransit eligibility experience in a similar sized paratransit environment
- Must be able to work independently and have strong customer service, written and verbal skills
- Knowledge of the contractual obligations is a must to perform this job correctly
- Experience managing fast paced environment
- Work location could be within City of Turlock or offsite
Job Qualifications
- Must have one to three years of project ADA paratransit eligibility experience in a similar sized paratransit environment
- Must be able to work independently and have strong customer service, written and verbal skills
- Knowledge of the contractual obligations is a must to perform this job correctly
- Experience managing fast paced environment
- ADA Eligibility Certification is a plus
Job Duties
- Perform virtual and in-person ADA paratransit assessments as needed to determine eligibility according to FTA guidelines and maintain database of eligible passengers
- Provide travel planning services information including fares, service areas and system use to all interested parties
- Provide travel counseling, information and referral resources using the Travel Navigator Program
- Coordinate with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve any ongoing issues
- Communicate on a regular basis to ensure customer service efforts meet the demands of the contract and the client
- Establish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus
- Respond to individual customer/passenger concerns in a manner that includes investigation and follow-up to passenger eligibility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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