Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $30,972.00 - $38,712.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
The State of Tennessee's Department of Human Services is dedicated to providing vital support and resources to individuals and families across the region. Positioned within the Adult and Family Services Division in Maury County, this department plays a critical role in administering programs that aim to improve the quality of life for Tennessee residents by assisting them in obtaining necessary social services and federal benefits. Committed to serving the community with integrity, professionalism, and compassion, the department operates through a network of dedicated employees who work diligently to ensure that all eligible citizens have access to benefits that can enhance... Show More
Job Requirements
- Complete a criminal history disclosure form approved by the appointing authority
- Agree to release all records involving criminal history to the appointing authority
- Supply a fingerprint sample as prescribed by the Tennessee Bureau of Investigation
- Must have a high school diploma or equivalent
- Must have relevant clerical or customer service experience
- Must be able to communicate effectively with clients
- Must be able to operate general office equipment and use computer systems
- Must be willing to work on-site in Columbia, TN
Job Qualifications
- High school diploma or equivalent
- Experience equivalent to two years of full-time clerical or customer service work
- Or one year of experience as an Eligibility Clerk with the State of Tennessee
- Knowledge of clerical procedures and customer service principles
- Ability to perform active listening, judgment, and decision making
- Proficient in time management and writing
- Strong deductive and inductive reasoning abilities
- Effective written comprehension
- Skilled in operating general office equipment, computers, and multifunction printers
Job Duties
- Explain rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties
- Compare client information against state databases to ensure accuracy
- Interview applicants to determine needed social services and verify information
- Obtain and verify information to assist Eligibility Counselors in eligibility determination
- Enter applications, verifications, simplified reporting forms, and other documents into databases
- Review case documentation to understand case circumstances and identify potential benefits
- Research and resolve general client concerns regarding agency programs, policies, and procedures
- Document information obtained during interviews and contacts into eligibility determination systems
- Schedule and reschedule appointments for clients and manage electronic case files
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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