Eligibility Advisor I - VIC
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,436.00 - $52,392.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Career advancement opportunities
Telework eligibility
Job Description
The Texas Health and Human Services Commission (HHSC) is a leading state agency dedicated to improving the lives of Texans through a variety of health and social services programs. HHSC's mission is to provide efficient and compassionate services that enhance the quality of life for the people of Texas. This agency offers a wide range of programs that include food assistance, medical care, cash assistance, and other social services aimed at supporting vulnerable populations such as low-income families, the elderly, and individuals with disabilities. The agency promotes an inclusive and supportive work environment with a strong commitment to employee development... Show More
Job Requirements
- High school diploma or GED equivalent
- One year of customer service experience with public contact
- Sixty semester or ninety quarter hours from an accredited college or university preferred
- Experience interviewing clients and gathering personal information preferred
- Ability to work overtime including weekends as required
- Must pass fingerprint criminal history background check
- No history of substantiated fraudulent activity against HHSC or any program it administers
- Must agree to repay any outstanding non-fraud overpayment balance as a condition of employment
Job Qualifications
- High school diploma or GED equivalent
- Sixty semester or ninety quarter hours from an accredited college or university preferred
- One year of customer service experience with public contact such as retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience
- Experience interviewing clients and gathering personal information in-person or over the phone preferred
- Ability to communicate effectively both verbally and in writing
- Proficiency with computers and office software including Microsoft Word, Outlook, and Excel
- Ability to read, understand, apply, and explain detailed regulations and policies
- Ability to follow written and oral directions and instructions
Job Duties
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes
- Perform other duties as assigned
- Work overtime as required by management, including possible weekends
- Manage time efficiently by establishing priorities in accordance with importance of deadlines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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