Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Element San Jose Airport is the newest hotel located near San Jose Airport, offering a commitment to guest wellbeing with allergy-free rooms and suites. The hotel features plush Heavenly bedding, eco-friendly amenities, full kitchens, and in-room entertainment. Guests can start their day with the Rise: Breakfast, enjoy the Relax: Evening Reception four nights a week with savory food and beverages, and maintain their fitness at the 24-hour fitness center and outdoor pool. The hotel also offers a versatile event venue near dining, shopping, and outdoor recreational activities, making it an ideal location for events. Its proximity to popular destinations such... Show More
Job Requirements
- Bachelor’s degree in Business or Hospitality Management or applicable Associate’s degree
- At least 3 years of progressive Front Office management experience
- Experience in a 500+ room hotel with meeting space preferred
- OnQ PMS certification as defined by property preferred
- Ability to direct work of at least 3 full-time associates or equivalents
- Strong administrative, executive, or professional skills
- Ability to exercise discretion and independent judgment
- Flexibility to work necessary hours to complete job responsibilities
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space preferred
- Applicable Associate’s degree with at least 3 years of Front Office management experience required
- Specific brand experience and OnQ PMS certification preferred
- Experience with 500+ room hotels
- Previous director level experience preferred
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, guest service standards, cost controls and profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
- monitors and develops associate performance including supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly
- initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- implements and monitors all corporate marketing programs
- ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area events
- runs and completes daily reports, analyzes data, and makes decisions based on data
- resolves guest issues and concerns to guest satisfaction
- recruits, interviews, and trains associates
- participates in the Property Manager on Duty program
- is certified to respond to emergencies including operation of the fire panel and communication with emergency personnel such as police and fire department
- completes tasks or projects as assigned or required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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