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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedules
Job Description
El Pollo Loco is a leading fast-casual restaurant chain specializing in Mexican-style grilled chicken and a variety of other authentic dishes. Founded in 1980, El Pollo Loco has grown to over 400 locations across the United States, known for its commitment to fresh ingredients, bold flavors, and exceptional customer service. The company prides itself on fostering a positive work environment that encourages employee development and values community engagement. As a prominent player in the fast-food industry, El Pollo Loco emphasizes not only quality food but also a strong corporate culture rooted in respect, teamwork, and operational excellence.
The shift le... Show More
The shift le... Show More
Job Requirements
- Extensive standing
- Exposure to heat, steam, smoke, and cold
- Must have high level of mobility/flexibility in space provided
- Exposure able to work irregular hours and under heavy pressure/stress during busy periods
- Bending, reaching, and walking
- Using telephone
- Communicating with customers
- Able to lift up to 40 lbs.
Job Qualifications
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver's license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed, through effective shift management
- Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
- Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
- Trains and develops employees
- Oversees and implements development plans set forth by the General Manager
- Opens and closes the restaurant according to El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
- Informs General Manager or District Manager of significant guest complaints
- At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
- Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
- Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
- May assist in writing crewmember schedules
- Participates in LSM projects and catering
- Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
- Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
- Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift
- Conducts employee meetings as assigned
- Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
- Takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination at the direction of the General Manager.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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