EL Assistant Manager

Lancaster, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $30.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

Training and Development

Flexible Schedule

Job Description

El Pollo Loco is a well-established fast-casual restaurant chain specializing in Mexican-style grilled chicken and a variety of flavorful menu options. Known for its commitment to fresh ingredients and bold flavors, El Pollo Loco serves millions of guests annually across numerous locations. The company prides itself on operational excellence, customer satisfaction, and a strong team culture that supports employee growth and development. As a leader in the quick-service restaurant industry, El Pollo Loco offers competitive wages and benefits while providing a dynamic work environment where employees can thrive and advance their careers.

The Shift Leader position at El Poll... Show More

Job Requirements

Be at least 18 years old
Must possess a high school degree or equivalent
Be able to speak, read and write English
Must have use of personal car
valid driver's license
Meet state, county, or municipal regulation pertaining to health and food handling
Must possess basic computer and math skills, including understanding of units of measurement
Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader

Job Qualifications

Be at least 18 years old
Must possess a high school degree or equivalent
Be able to speak, read and write English
Must have use of personal car
valid driver's license
Meet state, county, or municipal regulation pertaining to health and food handling
Must possess basic computer and math skills, including understanding of units of measurement
Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader

Job Duties

Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
Ensures QSC standards and cost controls are followed, through effective shift management
Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
Trains and develops employees
Oversees and implements development plans set forth by the General Manager
Opens and closes the restaurant according to El Pollo Loco procedures and standards
Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
Informs General Manager or District Manager of significant guest complaints
At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
May assist in writing crewmember schedules
At the direction of the General Manager, participates in LSM projects and catering
Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
Accountable for the timely handling and reporting of all accidents to minimize risk
Conducts employee meetings as assigned
Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination
Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager
Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: