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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $67,000.00 - $77,000.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Health Insurance
401k
Professional Development
Metro card reimbursement
Cell phone reimbursement
Paid Time Off
Job Description
The Education and Beverage Manager role is a pivotal position within a thriving café management company that is deeply committed to maintaining the highest standards of excellence in service and food and beverage preparation. This company prides itself on fostering exceptional customer experiences through meticulous attention to quality, training, and operational standards across its retail and wholesale segments. With a clear focus on both product excellence and superior service delivery, the establishment provides customers with high-quality coffee beverages and related products, ensuring every interaction reflects the brand's values and quality commitment.
As an Education and Beverage Manager, you... Show More
As an Education and Beverage Manager, you... Show More
Job Requirements
- bachelor's degree or equivalent experience
- minimum 3 years in beverage management or related field
- demonstrated ability to lead training programs
- strong organizational and multitasking abilities
- effective problem-solving skills
- ability to work independently and in a team
- familiarity with health and safety standards
- availability to inspect multiple store locations regularly
- proficiency with digital tools for document management and communication
Job Qualifications
- experience in beverage or coffee industry management
- proven training and staff development skills
- strong knowledge of coffee products and beverage preparation
- ability to manage multiple stores or teams
- excellent communication and interpersonal skills
- proficiency with inventory and quality control systems
- capability to manage product development timelines
- experience collaborating with cross-functional teams
- competency in using financial reports to make decisions
- leadership skills in driving operational excellence
Job Duties
- inspect stores regularly and ensure that all stores are maintained clean organized and well-stocked environment both behind the counter in storage spaces and customer areas and taking corrective action as necessary short-term and long-term
- promote and practice safe work habits identify and resolve workplace hazards and document any incidents or accidents at the store
- provide thoughtful feedback regarding staff schedules short-term and long-term
- stay informed regarding any changes to the coffee or food program including changes to the coffee menu any new pastries food or beverage items to help reinforce drink standards and expectations and to ensure that all staff are able to communicate effectively with customers about our offerings
- perform preventative maintenance
- monitor and oversee visual standards and keeps close communication with the creative team
- manage documents both digital and hard copy within the retail organization
- manage coffee QC program for all locations
- check to ensure weekly DOH checks and completed
- monitor expiration dates of all products report imminently expiring products to procurement and moving product between stores as directed
- facilitate new hire trainings follow up trainings and barista audits
- monitor slack communication respond to all queries in a timely fashion document and escalate any issues
- assist with callout coverage and on the floor retail assistance as needed
- develop seasonal beverage offerings and maintain associated timelines costing and training documents and schedule
- assist in selecting specialty beverage offerings in store single origin coffees seasonal teas etc and develop related recipes and SOPs
- conduct new hire observation in store and provide coaching
- conduct barista audits and provide feedback to retail leadership
- streamline company-wide education processes and curriculum to ensure uniformity across the board
- assist with new product R and D
- work closely with wholesale department service and education teams to help troubleshoot and diagnose partner issues and facilitate solutions including regarding coffee preparation equipment knowledge and product selection
- utilize all information available including financial reports and information systems to inform recommendations and actions
- pitch in where necessary to achieve great results including speaking up and thoughtfully highlighting opportunities to the CEO and retail leadership
- implement corporate programs new product launches events and promotions
- manage special projects as directed by the CEO
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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