Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Life insurance
flexible spending accounts
Paid holidays
Vacation leave
short-term disability
long-term disability
Social Security
Wisconsin Retirement Fund
Job Description
Racine County's Human Services Department, specifically within the Economic Support Division, is currently seeking a dedicated and diligent full-time Eligibility Specialist. This position is based in the 53403 zip code area of Wisconsin and offers an hourly wage ranging between $21.85 and $27.06, with the hiring salary set at $21.85 per hour. Racine County is committed to providing essential services to its diverse community, ensuring access and support through various economic assistance programs. Their Economic Support Division plays a crucial role in administering public benefits and empowering residents with the resources necessary for their well-being.\n\nThe Eligibility Specialist works primarily within... Show More
Job Requirements
- High school diploma or GED
- two years of post-high school work experience in customer service or related environment
- ability to multitask and work in a call center environment
- computer proficiency and ability to learn specialized state systems
- excellent communication and customer service skills
- valid Wisconsin driver's license
- prompt and regular attendance
- ability to maintain strict confidentiality
- willingness to learn and apply federal, state, and county policies and procedures
- strong decision-making and problem-solving skills
Job Qualifications
- Experience working in a call center environment preferred
- high school diploma or GED required
- sixty credits post-secondary education preferred
- two years post-high school work experience in customer service or similar environment
- post-secondary degree may substitute for work experience
- two years of experience using computers in a fast-paced work environment
- experience or ability to learn eligibility determination for public assistance programs
- experience working with individuals of varying socio-economic and cultural backgrounds
- valid Wisconsin driver's license
- prompt and regular attendance
- familiarity with Wisconsin CARES system or willingness to acquire proficiency within six months
- demonstrated ability to maintain confidentiality
- ability to follow computer and data security protocols
- ability to learn quickly, apply new information, and make sound independent decisions
Job Duties
- Work in a call center environment
- take calls and answer customer questions
- process applications and review cases
- assess eligibility for various economic public assistance programs
- multitask and assist with call center duties
- process documentation provided by customers
- make independent decisions
- provide information on programs of assistance and community resources
- deliver excellent customer service with sensitivity to cultural and economic diversity
- learn and use state computer systems such as Cares Worker Web, Host on Demand, and Forward Health
- prepare notices for assistance programs
- determine referrals and exemptions for employment programs
- report suspected fraud to Program and Integrity units
- stay current on federal, state, and county regulations
- maintain confidentiality of sensitive information
- assist in Quality Assurance reviews
- complete state-required training
- address customers' and employees' concerns courteously and promptly
- qualify for telework opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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