Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Continuing education opportunities
employee wellness program
Job Description
Tallahassee Memorial Healthcare (TMH) is a distinguished private, nonprofit community-based healthcare system dedicated to delivering high-quality care across a 22-county region spanning North Florida and South Georgia. With a robust team of over 6,000 colleagues, TMH embodies a diverse workforce that reflects the broad community it serves. Recognized as the region's healthcare leader and foremost provider of advanced care, TMH operates a comprehensive 772-bed acute care hospital that is equipped to handle complex medical cases and urgent health needs. \n\nTMH is distinguished by a series of unparalleled medical programs and facilities, including the region's only Level II Trauma Center, a... Show More
Job Requirements
- High school diploma/GED or equivalent
- Six months of healthcare, customer service, or medical terminology experience
- Basic proficiency in Microsoft Office
- Ability to communicate clearly and effectively
- Ability to work under pressure in a fast-paced environment
- Strong organizational skills
- Attention to detail
- Willingness to learn and adapt
- Reliable and punctual
- No required certification, license, or registry
Job Qualifications
- High school diploma/GED or equivalent
- Six months of healthcare, customer service, or medical terminology experience
- Preferred two or more years of healthcare related experience in dispatching, transfer centers, admissions, emergency medical services, or acute care
- Certified Nursing Assistant (CNA), Medical Assistant (MA), Emergency Medical Technician (EMT), Paramedic, Licensed Practical Nurse (LPN), or similar credential preferred
- Basic proficiency in Microsoft Office
- Strong communication and organizational skills
- Ability to work effectively in a fast-paced, team-oriented environment
Job Duties
- Facilitates and documents communication, acceptance, and/or denial of patients seeking admission or transfer into or from TMH in a call center setting
- Facilitates communication between TMH physicians, the TMH Emergency Center, and transferring providers and facilities
- Assists the Bed Management Team and the charge registered nurse in managing direct admits, transfers into the hospital, and emergency admissions
- Maintains accurate records of all patient transfer and admission communications
- Coordinates with multiple healthcare departments to ensure timely and efficient patient flow
- Provides exceptional customer service and support to patients, families, and healthcare providers
- Supports compliance with hospital policies and regulatory requirements related to patient admissions and transfers
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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