Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $29.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Job Description
Highgate Hotels is a globally recognized leader in real estate investment and hospitality management, managing over $15 billion in assets across a wide-reaching portfolio of more than 400 hotels. These properties span North America, Europe, the Caribbean, and Latin America. With a 30-year history marked by innovation in the hospitality sector, Highgate Hotels excels in every phase of property management, from initial planning and development right through to recapitalization and asset disposition. The company is distinguished by its diverse selection of hotel brands, ranging from bespoke lifestyle and legacy brands to independent hotels and resorts, all designed to offer contemporary... Show More
Job Requirements
- Minimum of 5 years of experience in hotel security or related field
- proven leadership capabilities
- bilingual in English and Spanish
- excellent communication skills
- strong problem-solving and crisis management skills
- ability to maintain confidentiality
- professional appearance
- flexible schedule
- ability to collaborate across departments
Job Qualifications
- Minimum of 5 years of progressive experience in hotel security or a related field, with proven leadership capabilities
- military or law enforcement background preferred but not required
- bilingual proficiency in English and Spanish, with exceptional verbal and written communication skills
- strong ability to listen, understand, and resolve concerns with professionalism and discretion
- demonstrated experience collaborating across departments to ensure compliance with security protocols
- skilled in crisis management and problem-solving under pressure, maintaining calm and authority in high-stress situations
- ability to maintain confidentiality and handle sensitive information with integrity
- professional demeanor and polished appearance, reflecting the luxury standards of the property
- flexibility to attend required meetings, trainings, and adapt to varying schedules based on operational needs
Job Duties
- Oversee all aspects of hotel security operations, ensuring the safety of guests, residents, associates, and property assets
- lead, train, and inspire the security team to uphold the highest standards of professionalism and guest service
- develop and implement comprehensive security plans, protocols, and emergency procedures aligned with brand standards
- respond promptly and professionally to guest concerns, ensuring swift resolution and exceptional service
- maintain strong relationships with local law enforcement and government agencies to support security operations
- prepare and submit accurate reports and documentation in a timely manner
- ensure compliance with all hotel SOPs, safety regulations, and requisition procedures
- maintain a visible presence throughout the property, providing support and guidance to staff as needed
- conduct and participate in departmental and hotel-wide training programs focused on safety and emergency preparedness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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