Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Flexible
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its extensive portfolio and impressive track record within the hospitality sector. Managing over $15 billion worth of assets, Highgate commands a global presence with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Over the past 30 years, Highgate has established itself as a visionary leader, innovating in the development, management, and enhancement of lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate's operations are marked by contemporary programming and an embrace of digital advancement designed to maximize asset value... Show More
Job Requirements
- High school diploma or equivalent
- experience in hospitality or related field preferred
- excellent time management and multitasking abilities
- computer proficiency
- strong communication skills
- ability to maintain professionalism and a friendly demeanor
- willingness to comply with hotel standards and grooming policies
- problem-solving skills
- ability to maintain confidentiality
- ability to work full-time
- willingness to support team-oriented environment
Job Qualifications
- Experience in a hotel or a related field preferred
- high school diploma or equivalent required
- excellent time management skills
- able to prioritize multiple requests
- computer experience required
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- effective listening, understanding, and clarifying concerns
- ability to multitask and prioritize departmental functions to meet deadlines
- attentive, friendly, courteous and service-oriented manner
- regular attendance in compliance with Highgate Hotel Standards
- high standards of personal appearance and grooming including wearing the proper uniform and nametag
- compliance with Highgate Hotel Standards and regulations
- proactive approach to productivity and problem-solving
- capable of handling problems including anticipating and preventing them
- ability to understand and apply complex information to meet objectives
- maintain confidentiality of information
- demonstrate initiative anticipating guest or operational needs
- perform other duties as requested by management
Job Duties
- Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such
- maintain current listing of local and area attractions, special events and activities
- maintain a listing of local transportation guides, churches, sports arenas, etc.
- provide hours of operations for all restaurants, lounges and shops within the hotel
- provide information, maps and directions as required
- maintain lobby reader board
- maintain all property brochure racks, order and restock when necessary
- knowledge of all emergency procedures and the ability to assist and/or respond accordingly
- provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel
- communicate all daily functions and their location in the hotel in order to assist and direct guests
- assist the front desk when needed
- assist guests with retrieval of packages
- provide gift certificates for purchase
- maintain in-room TV channel listings
- show guestrooms and suites as needed
- oversee cleanliness of lobby and entrance areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter