Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $28.25
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Job Description
Worldwide TechServices is a renowned global leader in delivering advanced technology services and solutions to some of the world's most demanding clients. Headquartered in Billerica, Massachusetts, the company specializes in providing a broad range of infrastructure and professional services to prominent technology providers, outsourcing firms, businesses of all sizes, and individual consumers. With a strong focus on innovation and customer satisfaction, Worldwide TechServices has built a reputation for excellence and reliability in the technology services sector. The company's global reach and diverse client portfolio underline its commitment to supporting cutting-edge technology environments worldwide.
The role of Dynamic Server Support... Show More
The role of Dynamic Server Support... Show More
Job Requirements
- Technical school certification or equivalent
- 0-2 years of relevant experience
- Valid driver's license
- Reliable transportation with valid registration and insurance
- Ability to communicate effectively with clients about technical issues
- Ability to drive long distances and occasionally work overnight
- Ability to lift or move equipment weighing up to 50 lbs
- Ownership of a basic repair tool kit
Job Qualifications
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
- Maintain all required OEM certifications as directed by management
- Knowledge of relevant software and hardware
- Valid driver's license and reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Job Duties
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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