Job Overview
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Career growth opportunities
Job Description
Worldwide TechServices is a globally recognized leader in providing advanced technology services and solutions to some of the most demanding clients across the world. Headquartered in Billerica, Massachusetts, the company offers a comprehensive range of infrastructure services and professional solutions to leading technology providers, outsourcing partners, businesses both large and small, and consumers alike. With a steadfast commitment to innovation, quality, and client satisfaction, Worldwide TechServices prides itself on delivering reliable and cutting-edge technology services that empower businesses to perform at their best in today's fast-paced digital landscape. Their global presence and extensive industry expertise make them a preferred choice... Show More
Job Requirements
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- valid driver's license and reliable transportation with valid registration and adequate insurance
- ability to communicate regarding technical issues with clients
- ability to drive to client locations
- ability to drive long distances, and occasional overnight assignments within other geographies
- ability to lift and or move various computer equipment up to 50 lbs
- must own a basic repair tool kit
Job Qualifications
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- previous customer service experience is a plus
- maintain all required OEM certifications as directed by management
- knowledge of relevant software and hardware
- valid driver's license and reliable transportation with valid registration and adequate insurance
- ability to communicate regarding technical issues with clients
- ability to drive to client locations
- ability to drive long distances, and occasional overnight assignments within other geographies
- ability to lift and or move various computer equipment up to 50 lbs
- must own a basic repair tool kit
Job Duties
- Provide customer support for designated equipment
- answer client questions in a professional manner
- accept and deliver all service calls assigned within the established service level agreement for each client
- meet established customer service satisfaction criteria as outlined in established guidelines and policies
- complete all administrative tasks associated with each call as documented in established policies and guidelines
- complete real-time reporting of all calls as documented in established policies and guidelines
- follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- report all activity in an accurate and timely manner
- understand all safety policies and guidelines and work within the guidelines of policies daily
- additional requirements may exist if offer of employment is extended
- other duties may be assigned to meet business needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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