Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible Schedule
Job Description
Worldwide TechServices is a global leader in delivering comprehensive technology services and solutions to the world's most demanding clients. Headquartered in Billerica, Massachusetts, the company specializes in providing infrastructure and professional services to a diverse range of clients including technology providers, outsourcers, large and small businesses, as well as individual consumers. With a strong commitment to innovation and customer satisfaction, Worldwide TechServices has established itself as a trusted partner in the tech services industry through its extensive expertise and reliable service delivery.
The Dynamic Server Support role is a senior-level position focused on the troubleshooting and repair of various clie... Show More
The Dynamic Server Support role is a senior-level position focused on the troubleshooting and repair of various clie... Show More
Job Requirements
- Technical school certification or equivalent
- 0-2 years of relevant experience
- Previous customer service experience
- Maintain all required OEM certifications as directed by management
- Knowledge of relevant software and hardware
- Valid driver's license and reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances and occasional overnight assignments
- Ability to lift and move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Job Qualifications
- Technical school certification or equivalent
- 0-2 years of relevant experience
- Previous customer service experience
- Maintain all required OEM certifications as directed by management
- Knowledge of relevant software and hardware
- Valid driver's license and reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances and occasional overnight assignments
- Ability to lift and move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Job Duties
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter