Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,650.00 - $139,000.00
Work Schedule
Flexible
Benefits
Free stand-by travel privileges on Alaska Airlines Hawaiian Airlines and Horizon Air
Comprehensive well-being programs including medical dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a leading American airline renowned for its commitment to exceptional customer service and operational excellence. With a rich history spanning several decades, the company has established itself as a trusted carrier providing domestic and international flights. Alaska Airlines operates a comprehensive network that connects various regions, ensuring that passengers experience convenience, safety, and comfort. The airline is recognized for its innovative approaches to airline service, including a strong focus on sustainability and community involvement. As part of its team, employees are valued for their dedication, skill, and passion for maintaining high standards that exceed customer expectations. The... Show More
Job Requirements
- Bachelor’s degree or additional two years of relevant training or experience in lieu of degree
- Minimum of 5 years customer service or station experience including passenger service station operations cargo handling ground operations personnel administration and administering bargaining unit employees
- At least 2 years leadership experience
- Excellent written and verbal communication skills
- Active listening and inclusive mindset
- Strong interpersonal and collaborative skills
- High school diploma or equivalent
- Minimum age of 18
- Authorization to work in the U.S.
Job Qualifications
- 5 years of customer service or station experience preferably with proven skills in passenger service station operations including cargo handling ground operations personnel administration and administering bargaining unit employees
- 2 years leadership experience
- Bachelor’s degree or an additional two years of relevant training or experience in lieu of this degree
- Excellent communication skills both written and verbal to enhance both customer and employee satisfaction
- Active listener who values diverse perspectives and fosters an inclusive environment
- Strong interpersonal skills with the ability to drive outcomes in the best interest of the company
- Ability to establish cross-functional collaborative relationships with other team members and workgroups
- High school diploma or equivalent
- Minimum age of 18
- Must be authorized to work in the U.S.
- Knowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures preferred
- Proficiency with Sabre/Image preferred
- Demonstrated proficiency with Microsoft Office applications including Word Excel PowerPoint and Outlook preferred
Job Duties
- Oversee all phases of station operations during designated shift including ramp services if applicable
- Make decisions related to all functions at the station including customer service ticketing baggage handling passenger security ramp service activities and reservations ensuring compliance with company service standards policies and all regulations
- Collaborate and influence across teams and company with Maintenance Flight Operations Inflight and System Operations Control to determine acceptable passenger baggage and on-time performance impacts due to off-schedule operations
- Lead a team of Customer Service Agents and if applicable Ramp Service Agents establishing priorities to ensure quality service and operational goals are achieved while meeting productivity goals
- Monitor and measure vendor productivity providing oversight and immediate feedback on vendor performance
- Develop people through effective performance management ongoing feedback delegation for stretch assignments growing and developing the team for capacity and growth time management
- Supervise labor contract administration
- Cultivate and shape culture of team through action presence and reinforcement of behaviors
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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