Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,170.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
Job Description
Marriott International is a leading global hospitality company renowned for its commitment to quality, innovation, and exceptional guest experiences across its diverse portfolio of hotels and resorts. With a rich history of excellence and a forward-thinking approach to hospitality, Marriott International offers a dynamic and inclusive workplace that nurtures career growth and development. The company is dedicated to fostering a culture of diversity and inclusion, valuing the unique backgrounds and talents of its associates around the world. Marriott's values emphasize providing extraordinary service, creating lifelong memories for guests, and supporting communities in which they operate.
This specific role is... Show More
This specific role is... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year of professional experience in event management
- Strong communication skills
- Ability to work collaboratively with sales and operations teams
- Must adhere to company policies and procedures
- Availability to engage in event phases including pre-event, event, and post-event
- Capacity to manage operational challenges and customer issues
- Proficiency in billing accuracy and client reviews
- Leadership skills for team coordination and meetings
- Commitment to customer service excellence
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with at least 1 year experience in event management
- Strong organizational and interpersonal skills
- Ability to manage multiple events and coordinate teams
- Proficient in communication with clients and internal departments
- Knowledge of event management trends and customer service
- Experience in billing and revenue forecasting
- Leadership abilities to conduct pre- and post-event meetings and empower teams
- Problem-solving skills and ability to develop alternative solutions
Job Duties
- Ensures events progress seamlessly by following established procedures and collaborating with employees
- Greets customers during events and coordinates hand-off to operations team
- Adheres to standards, policies, and procedures
- Ensures billing accuracy and reviews bills with clients before final processing
- Manages group room blocks and meeting spaces for assigned groups
- Identifies operational challenges and develops solutions with staff and customers
- Acts as liaison between sales and customer throughout event process
- Participates in customer site inspections and supports sales process
- Delivers excellent customer service and empowers employees
- Coordinates and communicates event details verbally and in writing
- Oversees customer experience from file turnover to post-event
- Follows up with customers post-event
- Responds to guest problems and complaints
- Leads pre- and post-event meetings
- Assists in sales process and revenue forecasting
- Reviews guest satisfaction results and provides employee feedback
- Implements corrective action plans and service improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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