Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $35.58
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
SpringHill Suites by Marriott Los Angeles LAX/Manhattan Beach is a distinguished hotel renowned for offering an upscale yet relaxed atmosphere that caters to both leisure and business travelers. Located in Hawthorne, California, this hotel is part of Marriott International, a globally recognized hospitality leader committed to providing exceptional guest experiences across its diverse portfolio of brands. SpringHill Suites is known for its spacious suites that provide guests with ample room to relax and work separately, enhancing the comfort and convenience of every stay. In addition to spacious accommodations, guests enjoy amenities such as complimentary breakfast, pools at most locations, and... Show More
Job Requirements
- high school diploma or GED
- minimum 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in relevant field with minimum 2 years experience
- strong leadership abilities
- excellent communication skills
- ability to work full time on-site
- ability to manage and motivate teams
- proficiency with hospitality operational procedures
- capability to perform scheduled job functions
- commitment to guest satisfaction and employee development
Job Qualifications
- high school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience
- strong leadership and communication skills
- experience in managing hotel operations and guest services
- knowledge of hospitality industry standards and procedures
- ability to understand and analyze financial and performance data
- proficiency in scheduling and team management
- excellent customer service skills
- ability to handle employee and guest concerns professionally and effectively
Job Duties
- ensure that goals are translated to the team relating to guest tracking and productivity
- understand employee and guest satisfaction results and communicate plans to address needs and strengths
- assist in ensuring team capabilities meet expectations
- lead by example with confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guests' needs and expectations
- follow property specific second effort and recovery plan
- publish guest satisfaction results in a timely manner
- take proactive approaches to employee concerns
- extend professionalism and courtesy to employees and guests
- communicate and update goals and results with employees
- meet with staff one-to-one semiannually
- assist and teach team scheduling against guest and occupancy goals
- perform hourly job functions as needed
- provide excellent customer service and be approachable for guests
- respond timely to customer service requests
- ensure team members meet hospitality requirements
- assist in annual quality audit with GM and RD
- maintain key control program
- understand financial statements and performance data
- participate in interviews and hiring
- ensure thorough and timely orientations for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter