Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.45 - $31.95
Benefits
parking
free meal
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Aloft Boston Seaport District is part of the Aloft Hotels portfolio, a dynamic and modern brand under Marriott International. Located in the vibrant Seaport District of Boston, Massachusetts, Aloft Boston Seaport District caters to a diverse clientele including business travelers, tourists, and locals seeking a contemporary lodging experience. The hotel is known for its modern design, vibrant social spaces, and a welcoming atmosphere that emphasizes connectivity and personalized guest experiences. As part of Marriott International, Aloft Boston Seaport District benefits from the global standards, resources, and reputation of one of the largest hospitality companies in the world, ensuring a high... Show More
Job Requirements
- High school diploma or equivalent
- Previous guest service or hospitality experience preferred
- Ability to handle cash transactions accurately
- Excellent communication skills
- Basic computer proficiency
- Ability to multitask and remain calm under pressure
- Professional and clean appearance
- Ability to work full time
- Availability to work evenings, weekends, and holidays
- Physical ability to stand or walk for long periods
- Ability to lift or move items up to 10 pounds
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or guest services preferred
- Strong communication and interpersonal skills
- Ability to handle cash and operate computer systems
- Knowledge of hotel operations and procedures
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to resolve guest issues effectively
- Professional appearance and demeanor
- Ability to stand or walk for extended periods
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Organize, confirm, process, and conduct all guest check-ins/check-outs
- Handle room reservations, requests, changes, and cancellations
- Secure payment, verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests
- provide directions and information about amenities, services, and local areas
- Follow up on outstanding requests or problems from the previous day and resolve them
- Run and review daily reports/logs
- Complete designated cashier and closing reports
- Accept and record wake-up call requests
- Count and secure bank at beginning and end of shift
- Process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Notify Loss Prevention/Security of any guest reports of theft
- Follow company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain clean and professional uniform and appearance
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak clearly and professionally
- Answer telephones with appropriate etiquette
- Develop and maintain positive working relationships
- Support team to reach common goals
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Perform other reasonable job duties as requested
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
No experience required
Job Location
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