Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,700.00 - $102,800.00
Work Schedule
Flexible
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is a leading hotel owner-operator in the United States and ranks as the third-largest in the hospitality industry. Founded in 2006, MCR has established itself with a robust portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. The company operates a diverse range of properties under notable brands including nine Marriott flags and eight Hilton brands, along with numerous independent hotels. With offices strategically located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs more than 7,000 team members nationwide dedicated to delivering exceptional guest... Show More
Job Requirements
- Must be 18 years of age or older
- Must be able to perform essential functions of the position satisfactorily
- Must demonstrate leadership ability and supervisory experience
- Must be willing to work a flexible schedule including evenings, nights, weekends, and holidays
- Must have legal authorization to serve alcoholic beverages where applicable
- Must possess a valid Driver's License
- Must be able to communicate effectively in English both verbally and in writing
- Must be able to stand for long periods and perform physical tasks such as lifting up to 25 pounds
- Must be detail-oriented and able to meet deadlines
- Must be proficient with relevant technology and software
- Must be willing to travel if required
- Must be able to read and interpret safety and operational documents
- Must be committed to maintaining high standards of cleanliness and guest service
- Must adhere to company uniform and grooming standards
- Must comply with all safety and preventative maintenance protocols
Job Qualifications
- Must have a positive, can-do attitude and a willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of evaluating and selecting among alternative courses of action quickly and accurately
- Able to work well in high-pressure, stressful situations maintaining composure and objectivity
- Effective listening and conflict resolution skills to address co-worker and guest concerns
- Proficient in handling financial information and basic arithmetic functions
- Detail-oriented with the ability to meet deadlines consistently
- Proficient with Windows operating systems and company-approved spreadsheets and word processing software
- Strong communication skills with the ability to clearly convey information and ideas
- Demonstrated leadership in hospitality and guest service with a commitment to friendliness
- Meeting legal age requirements for alcohol service where applicable
- Possession of a valid Driver's License
- Basic knowledge of the market served
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor's or Associate's Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industries including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer all incoming calls with friendly service using approved greetings
- Keep all workspaces clean, organized, and well-maintained
- Participate in cleaning guest rooms and public spaces as needed
- Maintain hospitality standards while cleaning by greeting guests happily
- Complete all operational checklists with 100% accuracy every shift
- Prepare and submit accurate and timely shift handover reports
- Wear a clean, approved uniform with proper grooming and a nametag at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willingness to go beyond traditional roles to meet business needs
- Foster a culture of teamwork and positive working relationships
- Conduct daily supervision including walks through guest rooms and public spaces
- Manage onboarding of new team members ensuring adherence to onboarding processes
- Ensure all daily summary and night audit procedures are completed per policy
- Oversee quality assurance by adhering to brand standards and conducting audits
- Enforce uniform policies and encourage friendly guest interactions
- Monitor and certify fire and life safety inspections and correct deficiencies
- Confirm completion and quality of preventative maintenance tasks
- Manage and enforce adherence to team members’ work schedules
- Build a culture of learning and safety that encourages staff to learn from mistakes
- Provide staff training and ensure functional expertise in roles
- Communicate growth opportunities and career paths to staff
- Deliver daily coaching with positive, candid feedback
- Review team member time clock punches daily as per policy
- Manage purchase orders and ensure invoices are processed correctly
- Maintain clean and organized storage and inventory management
- Maintain effective financial management and reporting in accordance with company policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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