Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,700.00 - $102,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Career advancement opportunities
Job Description
The Minneapolis Downtown MN DoubleTree and Chambers Minneapolis MN are part of the renowned MCR Hotels brand, which is committed to maintaining clean, friendly, and well-organized hotels to provide exceptional experiences to their guests. These hotels emphasize a culture centered around cleanliness, friendliness, quality product consistency, and teamwork to guarantee a safe and welcoming environment. Known for their hospitality excellence, the DoubleTree and Chambers hotels in the Minneapolis downtown area offer an upscale lodging experience tailored to both leisure and business travelers, blending comfort, service, and modern amenities in the heart of the city.
The role of General Manager... Show More
The role of General Manager... Show More
Job Requirements
- Must be 18 years of age or older
- must meet the legal age to serve alcoholic beverages at select properties
- must have a bachelor's or associate's degree preferred
- previous supervisory experience preferred
- progressive experience in hospitality, hotel, restaurant, or service industry preferred
- must be able to work a varied schedule including evenings, nights, weekends, and holidays
- must be able to stand for long periods, bend, stoop, crouch, lift up to 25 pounds, travel as needed
- must be able to read, write, and communicate effectively in English
- must possess a valid driver's license
- must be able to operate computers and office machinery
- must maintain composure under pressure
- must be attentive to detail and meet deadlines
Job Qualifications
- Must have a positive can-do attitude
- ability to follow established guidelines and procedures
- able to evaluate and choose among actions quickly and accurately
- effective listening and conflict resolution skills
- proficiency with Windows operating systems and company-approved software
- strong communication skills
- leadership and hospitality expertise
- knowledge of financial information and basic arithmetic
- basic market knowledge
- must lead team to provide friendly guest service
- valid driver's license required
- must be effective in English communication
- capable of training and coaching staff
- experience in hotel or service industry preferred
- commitment to teamwork and quality assurance
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible to ensure they feel welcomed
- work with team members to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support all groups and events at the hotel
- answer all incoming calls with friendly service using the approved greeting
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests happily by name while cleaning
- complete all operational checklists accurately and at designated times
- ensure shift handover reports are accurate and on time
- wear clean, approved uniforms and be well-groomed at all times
- communicate clearly, honestly, and professionally with team members
- maintain a can-do attitude and willingness to stretch beyond traditional roles
- collaborate with team members to create a welcoming environment and positive workplace
- conduct daily supervision including walks through guest rooms and public spaces
- ensure all mechanical equipment is tested and in working order
- onboard new team members and adhere to onboarding checklists
- complete daily summaries and night audit processes according to policy
- start and complete shift handover reports promptly
- oversee adherence to brand quality assurance standards
- require team members to wear proper uniforms and greet guests with a smile
- certify all fire and life safety inspections are current and correct deficiencies
- confirm preventative maintenance tasks are performed and checked for quality
- see that team members adhere to work schedules
- build culture of learning and safety
- ensure staff has the required functional expertise
- communicate future growth opportunities and career paths
- provide daily feedback with candor and positivity
- review previous day time clock punches per policy
- adhere to purchase order processes and invoice submissions
- process and accrue invoices properly
- manage inventory storage cleanliness following inventory program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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