Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
The hiring establishment is a reputable hospitality company that manages two well-known hotels in Stafford, Texas – the Courtyard and Residence Inn Houston Sugarland Stafford. These hotels are part of a recognized brand in the hotel industry, offering premium lodging experiences for both business and leisure travelers. With a focus on quality, comfort, and customer satisfaction, this company prides itself on maintaining excellent standards of service, cleanliness, and hospitality. They provide a professional and dynamic working environment that supports growth, teamwork, and excellent operational results. As a leader in the hospitality sector, the company is committed to ensuring that every... Show More
Job Requirements
- Bachelors degree in hotel management
- Minimum 2 years experience as an AGM
- 3 years hotel operations experience in a supervisory capacity
- 2 years experience in direct sales or retail trade
- Possess a valid driver's license and be able to drive to customer appointments
- Ability to speak and hear in English
- Close and distance vision
- Frequent sitting with some walking and standing
- Frequently lifts/carries up to 10 lbs
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Walk extended distances
- Able to work overtime and irregular hours
Job Qualifications
- Bachelors degree in hotel management
- Minimum 2 years experience as an AGM
- 3 years hotel operations experience in a supervisory capacity
- 2 years experience in direct sales or retail trade
- Possess a valid driver's license
- Ability to drive to customer appointments
Job Duties
- Oversee all aspects of hotel operations including front desk, housekeeping, and food and beverage services
- Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service
- Manage and train hotel staff, fostering a positive and productive work environment
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Monitor financial performance including budgeting, forecasting, and cost control measures
- Collaborate with marketing teams to promote the hotel and increase occupancy rates
- Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff
- Interview, select and train associates
- Set and adjust associates' rates of pay and hours of work
- Direct the work of associates
- Appraise associates' productivity and efficiency to recommend promotions or other changes in status
- Handle associate complaints
- Discipline associates
- Plan the work
- Determine the techniques to be used
- Apportion the work among associates
- Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
- Control the flow and distribution of materials or merchandise and supplies
- Provide for the safety and security of the employees or the property
- Plan and control the budget
- Monitor or implement legal compliance measures
- Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent
- Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other associates
- Develop new programs which result in an increased level of guest satisfaction and operational excellence
- Prepare the annual hotel budget
- May deviate from established procedures to modify strategies that will enhance revenues effectively
- Modify strategies that will enhance revenues
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company
- Investigate complaints and maintain product and service quality standards by conducting ongoing evaluations and initiates corrective action
- Make an independent choice to develop sales action plans and evaluate trends to modify strategies that will enhance revenues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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