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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.25 - $30.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K Program
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned leader in the hospitality industry, known for its commitment to quality, integrity, and community involvement. As a dynamic hotel management company, Concord Hospitality operates a collection of branded and independent hotels, providing exceptional lodging experiences to guests across various locations. The organization prides itself on fostering a supportive and engaging work environment for its associates, emphasizing the importance of work-life balance, diversity, and career development. Concord Hospitality has earned acclaim as a great workplace for Millennials and women, reinforcing its dedication to inclusive and positive workplace culture. The company invests heavily in training and development... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality front office or management role
- knowledge of hotel front desk procedures and computer systems
- strong leadership abilities
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- problem-solving skills
- attention to detail
- ability to maintain confidentiality
- physical ability to inspect hotel premises
- commitment to guest service excellence
- understanding of safety standards and regulations
Job Qualifications
- experience in front office management in the hotel industry
- strong leadership and interpersonal skills
- excellent customer service and communication skills
- knowledge of front desk operations and hotel management software
- ability to train and develop staff
- experience with revenue management and financial reporting
- knowledge of human resources practices and employment laws
- ability to resolve conflicts and handle employee relations
- understanding of safety and security regulations
- strong organizational and multitasking abilities
- commitment to upholding brand standards and guest satisfaction
Job Duties
- maintains guest service as the driving philosophy of the hotel
- personally demonstrates a commitment to guest services in responding promptly to guest needs
- ensures all hotel staff including new hires know all components of guest services and are trained to meet standards
- develops added value customer service programs
- empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- meets or exceeds hotel guest satisfaction measures
- ensures hotel standards and services contribute to consistent guest service
- acts as manager on duty for hotel and manages front desk operations
- ensures front desk staff is trained in all front desk operations including check-in/check-out procedures telephone procedures hotel amenities and computer systems
- leads and assists in revenue management functions as requested
- actively participates in conference calls with corporate management and brand revenue management centers
- ensures front desk staff is trained in and follows financial control procedures for cash vouchers inventories and receivables
- produces accurate financial reports on time
- works with the general manager and sales manager to generate new business ideas increase sales set up rate codes and input rooming lists
- manages human resources functions including recruiting selection orientation training performance planning evaluation pay and reward programs
- maintains a positive cooperative work environment between staff and management
- emphasizes employee selection training and development
- ensures all hotel employees know hotel objectives
- ensures personnel files are accurate and comply with local and federal laws and regulations
- administers personnel policies fairly and consistently
- resolves employee grievances timely
- ensures employees understand policies pay procedures bonus plans and benefits
- helps develop management talent by acting as a mentor for direct reports
- ensures completion of training objectives and development plans
- monitors and maintains acceptable turnover levels
- knows local health and safety codes and regulations
- recognizes and corrects potential safety hazards
- recognizes and corrects potential security problems
- understands and follows hotel key control system policies and procedures
- maintains physical product standards by managing preventive maintenance and scheduling deep-cleaning activities
- ensures staff involvement in preventive maintenance programs
- protects interests of the hotel during capital projects
- conducts property quality audits
- periodically inspects rooms building exterior parking lot
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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