Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $73,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K Program
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company known for managing a wide portfolio of hotels that emphasize quality, integrity, and community engagement. With a strong commitment to fostering a positive and inclusive workplace, Concord Hospitality prioritizes associate well-being, career development, and a culture built on their five foundational Cornerstones: Quality, Integrity, Community, Profitability, and Fun. As an EEO employer, Concord Hospitality values diversity and belongs to a workplace recognized as a GREAT PLACE TO WORK for Millennials and Women. The company places a strong focus on transparency, work-life balance, and contributing meaningfully to the communities where its associates and guests... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hotel front desk or guest services
- proven leadership skills
- strong organizational and communication skills
- ability to work flexible hours including weekends and holidays
- knowledge of hotel operations and guest service standards
Job Qualifications
- experience in front office or guest services management
- strong leadership and interpersonal skills
- knowledge of hotel management software
- ability to develop customer service programs
- excellent communication skills
- understanding of human resources policies
- familiarity with health and safety regulations
- ability to manage financial reporting and revenue management functions
Job Duties
- maintains guest service as the driving philosophy of the hotel
- personally demonstrates a commitment to guest services in responding promptly to guest needs
- ensures all hotel staff know all components of guest services and are trained to meet standards
- develops added value customer service programs
- acts as manager on duty for hotel and manages front desk operations
- ensures front desk staff is trained in all front desk operations including check-in/check-out procedures
- manages human resources functions including recruiting, training, performance planning, and pay programs
- maintains physical product standards by managing preventive maintenance programs
- ensures ongoing staff involvement in preventive maintenance programs
- knows local health and safety codes and regulations
- resolves employee grievances fairly and timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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