Dual Front Office Manager

Lansing, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $52,655.00 - $65,819.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) with Company Match

Tuition Assistance

discounted hotel stays

Extensive Training

Career development opportunities

performance-based bonus

Job Description

Concord Hospitality is a renowned company in the hospitality industry known for its commitment to creating exceptional guest experiences and fostering a positive work environment for its employees. As a leader in hotel management, Concord Hospitality operates multiple high-quality properties that emphasize a guest-first culture. Their properties, including brands like AC Hotel and Hyatt House, are recognized for delivering superior service, maintaining high standards of cleanliness, and offering a welcoming atmosphere for all visitors.

Currently, Concord Hospitality is seeking to hire a Dual Front Office Manager who will oversee operations at both AC Hotel and Hyatt House. This p... Show More

Job Requirements

Minimum of 2 years of hotel experience
Ability to lead and manage multiple teams effectively
Strong interpersonal and communication skills
Knowledge of hospitality industry standards and compliance
Experience with operational management and guest service excellence
Capable of handling HR functions related to recruitment, training, and staff retention
Ability to act as manager on duty and oversee multiple property operations

Job Qualifications

Proven leadership experience in hotel front office or guest services management
Strong guest-service philosophy with the ability to create a welcoming, guest-focused environment
Knowledge of revenue management, hotel operations, and financial reporting
Excellent communication, problem-solving, and team development skills
Familiarity with HR best practices and compliance standards

Job Duties

Lead and mentor front desk supervisors and the dual guest services manager to ensure consistent service excellence
Maintain superior guest satisfaction by setting the standard for front desk operations, check-in/out processes, phone etiquette, and hotel amenities
Oversee breakfast operations to ensure quality, cleanliness, timeliness, and guest delight
Act as manager on duty, supporting operations across both properties
Partner with the general manager and sales team on rooming lists, rate codes, and business opportunities
Handle HR functions for front desk staff, including recruiting, hiring, training, evaluations, and retention
Ensure compliance with company policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections, oversee preventive maintenance, and maintain product standards
Mentor and develop future management talent within the front office teams

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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