Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $28.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hotel brand known for its commitment to delivering exceptional hospitality experiences. As a prominent player in the hotel industry, Sonesta prides itself on maintaining high standards of service and quality. The company operates a diverse portfolio of hotels ranging from luxury resorts to full-service hotels, catering to a wide spectrum of travelers including leisure, business, and group guests. Renowned for blending personalized service with innovative amenities, Sonesta creates welcoming environments that foster comfort and satisfaction for every guest. The company culture emphasizes respect, integrity, and professional growth, supporting employees through a variety of benefits and... Show More
Job Requirements
- high school diploma or equivalent required
- 2-year college degree preferred
- 4+ years of housekeeping or laundry experience preferably in a hotel of similar size and complexity
- supervisory experience required
- understanding of and previous experience in a union environment a plus
- must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- must be able to carry, lift or pull items weighing up to 50 pounds and push and/or pull approximately 200 pounds
- must be frequently standing up, bending, climbing, kneeling and moving about the hotel
- must be flexible to work variable days including weekends and holidays
- must be flexible to work variable shifts including days, nights and overnights
- ten to twelve hour shifts sometimes required
Job Qualifications
- high school diploma or equivalent
- 4+ years housekeeping or laundry experience preferably in a hotel of similar size and complexity
- supervisory experience required
- understanding of and previous experience in a union environment a plus
- excellent verbal and written communication skills
- excellent interpersonal and customer service skills
- excellent organizational skills and attention to detail
- strong analytical and problem-solving skills
- strong supervisory and leadership skills
- ability to prioritize and organize work assignments
- extensive knowledge of hotel and hospitality industry
- proficient with Microsoft Office Suite or related software
Job Duties
- manage the day-to-day activities of the housekeeping department
- plan, schedule, and organize work to ensure proper coverage
- communicate and enforce policies and procedures
- develop and implement procedures for managing the quality of housekeeping and laundry services
- ensure all staff is cleaning and servicing rooms and housekeeping areas according to established Sonesta standards
- schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction
- monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency programs
- deliver outstanding experiences to guests, partners, and team members
- respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction
- conduct comprehensive departmental meetings including review of procedures and events requiring special handling
- conduct pre-shift meetings and review all information pertinent to the day's activities
- establish par levels for supplies and equipment
- replenish shortages and business supplies for daily business
- promote teamwork and quality service through daily communication and coordination with other departments including Front Office, Guest Relations, Maintenance, and Food and Beverage
- interact with outside contacts including guests, vendors, contractors and regulatory agencies
- responsible for the security of lost and found items
- serve as manager on duty as required
- perform any other job-related duties as assigned
- prepare weekly work schedules according to staffing guidelines and labor forecast
- conduct inventories of linen, supplies and equipment
- analyze guest satisfaction data to develop and implement plans to achieve cleanliness goals
- maximize efforts toward productivity and identify problem areas
- develop the department's annual budget
- monitor performance against plan
- achieve budgeted revenues, control labor costs and expenses
- manage staffing levels to meet operational needs and financial objectives
- actively participate and advise in budget and forecasting processes
- interview, hire, train and promote housekeeping staff
- provide consistent feedback and recommend disciplinary action
- ensure team members receive proper training applicable to career aspirations
- monitor and recognize performance of team members
- support and promote company initiatives, policies and guidelines
- handle employee issues professionally and timely
- ensure success through the eyes of employees, guests and owners
- utilize and collaborate with resources across different departments and corporate office
- influence employees to perform to their highest standard
- establish a trusting environment to enrich culture
- focus on the mission and well-being of the department, hotel and company
- lead by example and operate with integrity and respect
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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