Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Dual Executive Housekeeping Director position is a unique and critical role overseeing housekeeping operations at two prominent hotels in Fort Wayne, IN: Homewood Suites and Hilton Garden Inn. These establishments are part of well-respected hotel chains known for their commitment to exceptional hospitality and guest satisfaction. Homewood Suites offers an extended-stay experience catering to business travelers and vacationers alike, providing fully equipped suites with all the comforts of home. Hilton Garden Inn, on the other hand, is known for its convenient locations and modern amenities, serving a diverse range of guests from corporate clients to leisure travelers. Both hotels... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of progressive experience in hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to communicate effectively verbally and in writing
- Ability to multitask and prioritize departmental functions
- Must attend all hotel required meetings and training
- Must maintain regular attendance and comply with management standards
- Must maintain high standards of personal appearance and grooming
- Must comply with management standards and regulations
- Ability to handle problems including anticipating and solving issues
- Ability to comprehend and apply complex information
- Willingness to cross-train in other hotel-related areas
- Flexible work hours including long shifts
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
- Ability to stand throughout entire shift
Job Qualifications
- High school diploma or equivalent
- Two to three years of progressive experience in a hotel or related field preferred
- College course work in related field helpful
- Previous supervisory responsibility preferred
- Effective verbal and written communication skills
- Ability to listen, understand and clarify guest and employee concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Regular attendance and compliance with management standards
- High standards of personal appearance and grooming
- Ability to comply with management standards and hotel regulations
- Proactive problem-solving skills
- Ability to understand and apply complex information from various sources
- Ability to cross-train in other hotel-related areas
Job Duties
- Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
- Maintain key control
- Handle items for Lost and Found according to the standards
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards
- Initiate work orders for repairs and maintenance and forward to Engineering
- Follow through on each work order until completed
- Assist with training of Housekeeping staff
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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