Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,800.00 - $73,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Employee Discounts
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Job Description
The Cascade Hotel, nestled in the heart of Kansas City's renowned Country Club Plaza, is a distinguished part of Marriott's Tribute Portfolio. It stands as a premier destination where art, culture, and hospitality converge to offer guests a refined experience that seamlessly blends elegance, innovation, and Midwestern charm. The hotel prides itself on its vibrant, inclusive work environment that encourages creativity, collaboration, and innovation among its team members. With a commitment to excellence, The Cascade Hotel offers competitive compensation and a comprehensive benefits package, fostering professional growth and continuous learning in a fun, team-oriented culture where every individual contribution is... Show More
Job Requirements
- High school diploma or GED
- 2 years event management, food & beverage, sales & marketing, or related experience
- Ability to collaborate effectively with cross-functional teams
- Strong organizational and multitasking skills
- Excellent interpersonal and communication skills
- Proficiency with event management software and Marriott systems is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Commitment to delivering exceptional customer service
- Leadership capability to mentor and guide team members
- Attention to detail and problem-solving aptitude
Job Qualifications
- High school diploma or GED
- Associate's degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related field preferred
- Bachelor's degree preferred for senior event manager track
- 2+ years of event management, food & beverage, sales & marketing, or related experience
- Experience managing complex group sales portfolios in full-service hotels
- Expertise with Marriott systems (CI/TY, LightSpeed, Power of M) and multi-property account management
- Strong leadership and team development skills
- Excellent communication and customer service skills
- Ability to manage multiple projects and deadlines efficiently
- Proficiency in forecasting and budget management
- Strategic thinking with problem-solving abilities
- Creative mindset for revenue enhancement opportunities
Job Duties
- Plan, coordinate and execute all event details-from BEO review and site inspections through final billing and post-event wrap-up
- Maintain accurate event documentation and adhere to all hotel policies, procedures and brand standards
- Collaborate with Sales and internal departments (Catering, A/V, Housekeeping, Engineering, F&B) to anticipate and resolve operational challenges
- Manage group room blocks, cut-off dates, attrition clauses, and meeting spaces for assigned groups
- Conduct daily banquet floor walkthroughs to ensure quality standards and client satisfaction
- Forecast event revenue (catering, A/V, room nights) and track against goals
- Serve as primary on-site contact for clients throughout the event lifecycle
- Greet customers, lead pre- and post-event meetings, and solicit feedback
- Proactively address guest needs, troubleshoot issues, and suggest alternatives to ensure a flawless experience
- Empower and coach hourly and operational staff to meet service standards and exceed guest expectations
- Review final bills with clients, ensure billing accuracy, and process adjustments as needed
- Recognize and create upsell opportunities-enhancements, themed decor, premium F&B offerings, A/V upgrades, etc.
- Develop and maintain relationships with third-party vendors to secure competitive pricing and service agreements
- Assist in departmental expense management to achieve budgeted controllable targets
- Partner with Sales to support site visits, proposal development, and contract addendums for conventions and special events
- Provide accurate room night and revenue forecasts for pipeline groups and assist with weekly revenue meetings
- Generate creative ideas and packages to drive repeat business and upsell ancillary services
- Lead and facilitate formal pre- and post-event meetings for average to large-sized groups
- Mentor and train Convention Services and banquet staff on best practices, safety procedures, and hotel emergency protocols
- Conduct performance observations, review guest comment cards, and partner with HR to implement corrective action plans when necessary
- Stay current on industry trends in event management, design, and technology
- Integrate new ideas to elevate the guest experience
- Solicit and analyze internal and external feedback to identify process improvements and streamline operations
- Collaborate with senior leadership on department initiatives to increase efficiency, enhance service levels, and grow event revenue
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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