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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
The Courtyard and TownePlace Suites in Hawthorne, California, are prominent hospitality properties operating under a globally recognized brand known for quality service and exceptional guest experiences in the hotel industry. These properties serve a diverse clientele ranging from business travelers to leisure guests, offering comfortable accommodations coupled with a suite of amenities designed to meet the needs of modern travelers. Both hotels operate within Marriott International's family of brands, which emphasizes customer satisfaction, operational excellence, and market adaptability, making them exceptional establishments within the local hospitality sector. Their commitment to maintaining high operational standards and fostering long-term customer relationships has... Show More
Job Requirements
- Associate's degree in business administration, marketing, hotel and restaurant management, or equivalent in related field
- Minimum five years experience in hotel sales and marketing
- Minimum five years supervisory experience in hotel sales and marketing
- Strong customer service skills
- Proficient in time management
- Ability to lead diverse teams
- Excellent communication skills
- Ability to manage budgets and financial targets
- Skilled in developing and implementing business strategies
- Proficient in Microsoft Office and Google Workspace
- Strong analytical and problem-solving skills
- Ability to work under pressure
- Ability to motivate and inspire teams
- Ability to maintain professional work environment
- Knowledge of market trends and competitive landscape
- Must be able to stand and walk for extended periods
Job Qualifications
- Associate's degree in business administration, marketing, hotel and restaurant management, or equivalent in related field
- Minimum five years of experience in hotel sales and marketing field
- Minimum five years of supervisory experience in hotel sales and marketing field
- Proficient in Google Docs and Microsoft Word
- Proficient in Google Sheets and Microsoft Excel
- Basic knowledge of Google Slides and Microsoft PowerPoint
- Strong customer service skills
- Ability to maintain a positive and professional working environment
- Excellent attention to detail
- Analytical and problem-solving skills
- Ability to maintain composure and objectivity under pressure
- Proficient time management skills
- Strong oral and written communication skills
- Ability to lead in a culturally diverse work environment
- Emotional intelligence and interpersonal skills
- Ability to motivate and inspire a team
- Skills in team building, leadership, and development
- Ability to take initiative and adapt to shifting conditions
- Business acumen including financial management, budgeting, cost control, and revenue optimization
- Ability to interpret and create policies, procedures, and manuals
- Proficiency in negotiations and public speaking
Job Duties
- Executes sales strategy and verifies that individual booking goals are met for on-property teams
- Serves as the sales contact for the General Manager, Revenue Management, Sales Support team, and Catering Sales leaders
- Serves as the sales contact for customers
- serves as the customer advocate
- Serves as the sales liaison with Lodging Dynamics National Sales and Marriott National Group Sales
- Provides customer intelligence in evaluating the market and economic trends
- Reviews the Smith Travel Research STAR report and competitive shopping reports
- Researches competitors' sales team strategies
- Attends sales strategy meetings
- Participates in business planning with Revenue Management and Sales Support teams
- Suggests innovative sales and marketing ideas
- Participates in hotel direct sales effort by conducting sales calls
- Evaluates each property’s participation in various sales channels
- Executes and supports brand standards
- Executes and supports operational aspects of business booked
- Participates in and practices daily service basics
- Verifies seamless turnover from Sales to Operations
- Maintains successful performance by increasing revenues and controlling expenses
- Interfaces with Revenue Management and Sales Support teams for Marketing quarterly action plans
- Develops partnerships with local organizations
- Develops and manages internal key stakeholder relationships
- Develops community and public relations
- Executes exemplary customer service
- Serves the customer by understanding needs and recommending appropriate features
- Gains understanding of each hotel’s primary target customer
- Monitors effective resolution of guest issues
- Develops strategic working relationships with sales channel leaders
- Functions as business leader of Sales department
- Coaches Revenue Management team leaders
- Develops quarterly bonus Key Sales Objectives and sales action plans
- Verifies Sales teams leverage brand demand engines
- Verifies effective structures and performance management systems are in place
- Sets career development goals and reviews performance
- Addresses performance issues and holds teams accountable
- Forecasts talent needs and manages talent acquisition
- Keeps active list of competition’s best salespeople and executes recruitment plan
- Champions leadership development and workforce planning
- Maintains professional appearance
- Maintains communication with team and management
- Attends and participates in team meetings
- Adheres to safety and emergency procedures
- Completes all required training and compliance courses
- Adheres to Company policies and procedures
- Performs other related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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