Dual Director of Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
401(k) Plan
wellness tools
Referral bonuses
Leadership development
Tuition Reimbursement
discounts
Job Description
White Lodging is a distinguished company specializing in the development and operation of a portfolio of premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. Renowned for their award-winning establishments, White Lodging prides itself on delivering exceptional hospitality experiences that center on the philosophy that hospitality is about the way people are made to feel. With a commitment to excellence, innovation, and guest satisfaction, White Lodging creates vibrant environments where guests enjoy top-tier amenities, outstanding service, and memorable stays. The company’s diverse portfolio includes a variety of unique properties, each designed... Show More
Job Requirements
- Previous front office leadership experience
- Strong communication skills
- Problem-solving skills
- Ability to develop and motivate teams
- Experience with hotel systems including PMS and POS
- Understanding of front office procedures
- Ability to manage multiple operational priorities
Job Qualifications
- Previous front office leadership experience, preferably in a full-service hotel environment
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction
- Ability to develop and motivate teams while managing multiple operational priorities
- Experience with hotel systems (PMS, POS) and strong understanding of front office procedures
- Proven ability to drive performance results and uphold hospitality standards
Job Duties
- Oversee front desk, PBX, bell, and concierge operations to ensure seamless guest service delivery
- Develop and implement department strategies that improve financial performance and guest satisfaction
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
- Collaborate with other departments to drive alignment and communication for an optimal guest experience
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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