Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
short-term disability
long-term disability
Life insurance
Employee assistance program
401(k) with Company Match
Paid Time Off
Tuition Reimbursement
Complimentary rooms
Discounted rooms
Job Description
White Lodging is a prominent hospitality company that specializes in developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the United States' most vibrant and desirable cities. The company is deeply committed to creating exceptional experiences not only for its guests but also for its associates, fostering an inclusive and dynamic environment where every employee can thrive and contribute their best. Known for its excellence in hospitality, White Lodging embodies the philosophy that hospitality is fundamentally about how you make people feel, making it a leader in the industry. Their dedication to... Show More
Job Requirements
- Knowledge of Front Office operations
- strong decision-making and problem-solving skills
- financial management expertise including P&L analysis, budgeting, forecasting, and labor productivity management
- exceptional communication skills
- ability to inspire and lead a collaborative, guest-focused team
- passion for providing outstanding service
- college degree or equivalent experience preferred
Job Qualifications
- Knowledge of Front Office operations with strong decision-making and problem-solving skills
- some financial management expertise including P&L analysis, budgeting, forecasting, and labor productivity management
- exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team
- a passion for providing outstanding service to guests and associates
- a college degree or equivalent experience in a similar role is preferred
Job Duties
- Lead and manage the Front Office including the Front Desk, PBX, Concierge, and Bell Stand ensuring seamless daily operations
- foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively
- optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals
- collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction
- develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback
- analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter