Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Seneca Gaming Corporation is a prominent company that operates casino and hotel services, dedicated to providing exceptional guest experiences through a commitment to quality, professionalism, and community engagement. The corporation is well-known for its vibrant casino atmosphere, coupled with top-tier hotel accommodations, making it a preferred destination for tourists and local patrons alike. With a focus on earning and retaining customer loyalty, Seneca Gaming Corporation embraces a culture of continuous improvement and employee development, ensuring that every employee shares in the commitment to excellence and hospitality industry standards.
The Front Desk Agent (Primary position) or VIP Services Representative (Primary po... Show More
The Front Desk Agent (Primary position) or VIP Services Representative (Primary po... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- Minimum one year hospitality/guest services and/or front desk experience required
- Minimum one to two years front desk/hospitality supervisory experience required
- Knowledge of the casino industry preferred
- Must have good knowledge of the surrounding community in order to provide general information and directions to guests
- Must possess basic math skills necessary to accurately calculate and process guest payments
- Must have proficient computer/PC skills
- Must have excellent customer service skills
- Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction
- Ability to write routine correspondence and to speak effectively to the public, employees and customers
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Must have the ability to deal effectively and interact well with the customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals
- Must be capable of operating office equipment including, but not limited to, PC and hotel systems software
- Requires repetitive motion of hands and wrists
- Light lifting
- Required to stand and walk for long periods
- Must be able to effectively understand and communicate to candidates and employees
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
- Must be able to be approved for and maintain a valid Gaming license
- Must be able to read, write, speak and understand English
- Must be able to respond to visual and aural cues
- Work nights, weekends and holidays as required
- Employment is contingent upon a favorable outcome of a background investigation and drug screening
- Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act
- The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation
Job Qualifications
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- Minimum one year hospitality/guest services and/or front desk experience required
- Minimum one to two years front desk/hospitality supervisory experience required
- Knowledge of the casino industry preferred
- Must have good knowledge of the surrounding community in order to provide general information and directions to guests
- Must possess basic math skills necessary to accurately calculate and process guest payments
- Must have proficient computer/PC skills
- Must have excellent customer service skills
Job Duties
- Greet, register, and assign rooms to guests of hotel
- Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability
- Book recommended hotel, restaurant, and walk in reservations
- Compute bills, collect payments, and make change for guests
- Issue room keys and escort instructions to bell person
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Review accounts and charges with guests during the check out process
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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