Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee Discounts
on-site dining
Paid orientation
Paid training
Paid Time Off
401k Match
Life insurance
Job Description
Horseshoe Casino Hammond is a renowned entertainment and gambling destination located just 20 minutes from downtown Chicago. Known for its vibrant atmosphere, the casino boasts more than 2,100 slot machines and over 100 table games, making it a premier choice for gaming enthusiasts in Chicago and Northwest Indiana. Beyond the gaming floor, Horseshoe Casino Hammond offers a diverse range of fresh dining options such as The Eatery: Cafe and H Burger, ensuring guests enjoy a satisfying culinary experience while they visit. Proudly recognized as the Best Place To Work for nine consecutive years, Horseshoe Casino Hammond values its team culture,... Show More
Job Requirements
- High school diploma or equivalent
- Prior food and beverage experience preferred
- Ability to work various shifts including nights, weekends, and holidays
- Strong communication skills
- Ability to supervise and lead a team
- Basic knowledge of menu items, liquor, and wines
- Ability to handle cash transactions
- Physically able to perform tasks such as cleaning, stocking, and lifting
- Commitment to excellent customer service
- Must comply with all health and safety regulations
Job Qualifications
- High school diploma or equivalent
- Prior experience in food and beverage service preferred
- Basic menu, liquor and wine knowledge
- Strong leadership and supervisory skills
- Ability to work various shifts including holidays and weekends
- Excellent communication and interpersonal skills
- Customer service oriented
- Ability to train and coach staff
- Knowledge of cash handling procedures
- Familiarity with health and safety regulations
- Ability to work well under pressure
- Attention to detail
Job Duties
- Supervise all employees engaged in bartending and serving for a specific outlet
- Review manifest and staffing levels to determine appropriate work assignments for the staff
- Check with cooks to determine menu changes, substitutions or deletions for the day, and notify staff
- Investigate and resolve guest complaints or concerns in accordance with standard procedures
- Monitor silverware and plate status and order items as needed with budget constrictions taken into account
- Develop schedules to reflect staffing levels needed to give optimal guest service
- Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances
- Train new employees and update all employees on new procedures or policies
- Conduct a physical inventory of bar ware and requisition replacement items as needed
- Coach and counsel all employees when needed to reinforce department and company policy and procedures
- Maintain a well-informed shift by conducting daily shift meetings
- Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational
- Must be able to work various shifts and hours to include holidays and weekends
- Maintain the highest standards of professionalism when interacting with guests and co-workers
- Have a basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside
- Responsible for greeting, seating, and reservations per standards set by department
- Assist all staff members to ensure complete guest satisfaction
- Assist in all guest service area and public relations, dissatisfied guests and special requests
- Follow all safety procedures
- maintain work area for a clean and safe environment
- Maintain clean working bars in accordance with coast guard, Indiana Liquor Commission and Health Department standards
- Remove the trash and clean bars, mop and sweep the storeroom and walk-in coolers
- Remove all empty CO2 tanks, beer kegs and soda boxes to proper locations, deep cleaning of bars on both boats and land
- Stock bars, respond to bartender requests for stock and check bar to monitor stock levels
- Retrieve bar supplies from the storage area
- stock and rotate the bar as required
- Wash the glasses and ensure the ice bin is filled
- Assist the bartenders
- Smile and make eye contact when in contact with guest
- Provide friendly, quick, professional service to guests and co-workers
- Change CO2 tanks, beer kegs and soda boxes
- Assist with the delivery of the stock
- Clean and maintain break rooms (boat porters)
- Assist cocktail servers on glass removal
- Notify supervisors/managers of equipment problems
- Follow safety rules
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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