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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
DoubleTree by Hilton Lubbock University Area is a premier hotel located just a block south of US-82, offering guests proximity to key landmarks such as the Buddy Holly Performing Arts Center, the UMC Health System Hospital, and Texas Tech University campus. The hotel provides a welcoming and comfortable environment with excellent amenities including an on-site restaurant and bar, free WiFi, a complimentary airport shuttle service, an indoor pool, a fitness center, and room service, all designed to enhance the guest experience and ensure a memorable stay. As part of the esteemed Hilton brand, DoubleTree is committed to delivering outstanding hospitality... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Proficiency with hotel management software
- Knowledge of Microsoft Office applications
- Strong verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Customer-focused attitude and professionalism
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve effectively
- Friendly and professional demeanor
Job Duties
- Greet guests warmly and provide exceptional customer service
- Manage guest check-ins and check-outs efficiently
- Handle reservations and update booking systems accurately
- Communicate clearly with guests and hotel staff to ensure smooth operations
- Resolve guest complaints and issues promptly and professionally
- Multitask between front desk duties and administrative tasks
- Maintain a clean and organized front desk area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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