DoubleTree Boston North Shore - Group Reservations Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability
long-term disability
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
This employment opportunity is with a well-established hospitality organization specializing in providing top-notch services to groups and individual guests alike. The company is recognized for its commitment to excellent customer service and operational accuracy, focusing on delivering memorable experiences in the hospitality industry. The organization collaborates closely with various departments, including Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners, to ensure seamless coordination and exceptional client satisfaction.
The Group Reservations Coordinator role is pivotal in this dynamic environment, requiring a meticulous and detail-oriented professional to manage group bookings and related processes. This position involves maintaining accurate records, coor... Show More
The Group Reservations Coordinator role is pivotal in this dynamic environment, requiring a meticulous and detail-oriented professional to manage group bookings and related processes. This position involves maintaining accurate records, coor... Show More
Job Requirements
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Qualifications
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with Group Sales computer systems including Delphi and SMS
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Duties
- Keep updated files on all upcoming groups upon receipt of turnover
- Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates)
- Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc)
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.)
- Process travel agent commissions
- Act as liaison between group and central reservations
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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