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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Employee assistance program
Job Description
The Ritz-Carlton Georgetown Washington D.C. is a prestigious luxury hotel located in the heart of Washington, D.C. Known for its exceptional service and elegant accommodations, The Ritz-Carlton offers guests a refined and memorable experience steeped in tradition and luxury. As part of Marriott International's portfolio of award-winning properties, this hotel upholds the brand's commitment to excellence, setting the global standard for rare and special luxury service. With over 100 properties worldwide, The Ritz-Carlton continues to attract the top talent in hospitality who are passionate about creating lifelong memories for their guests through thoughtful, creative, and compassionate service.
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Job Requirements
- High school diploma or GED equivalent
- ability to stand, sit, or walk for extended periods
- ability to lift and carry objects weighing up to 50 pounds without assistance
- ability to move over uneven or slippery surfaces
- ability to follow company policies and procedures
- strong communication skills
- commitment to providing excellent guest service
- no supervisory experience required
- no related work experience required
Job Qualifications
- High school diploma or GED equivalent
- clear and professional communication skills
- ability to anticipate and address guest needs
- physical stamina to perform required movements and lifting
- ability to maintain confidentiality
- ability to build positive working relationships
- no supervisory experience required
- no related work experience required
- ability to follow company policies and procedures
Job Duties
- Greet and escort guests to rooms
- open doors and assist guests and visitors entering and leaving property
- inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- identify and explain room features to guests
- transport guest luggage to and from guest rooms and designated bell area
- assist with luggage storage and retrieval
- assist guests and visitors in and out of vehicles, including assisting with loading and unloading luggage
- supply guests with directions
- arrange transportation for guests and visitors, and record advance transportation requests as needed
- communicate parking procedures to guests and visitors
- follow all company policies and procedures, report accidents, injuries, and unsafe work conditions
- maintain awareness of undesirable persons on property premises
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary information
- welcome and acknowledge all guests, anticipate and address guests’ service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- speak with others using clear and professional language
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships with others
- comply with quality assurance expectations and standards
- read and visually verify information in various formats
- move at required speeds to respond to work situations
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 50 pounds independently and heavier items with assistance
- move over sloping, uneven, or slippery surfaces
- reach overhead and below the knees
- perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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