Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
wellness programs
Job Description
The Ritz-Carlton Philadelphia is a distinguished luxury hotel situated in the heart of Philadelphia, Pennsylvania, at 10 Avenue Of The Arts. As part of the globally recognized Ritz-Carlton brand under Marriott International, the hotel exemplifies rare and special luxury service standards, offering guests an unparalleled experience in hospitality. The establishment prides itself on providing exceptional care and comfort to its guests, maintaining a reputation that has been cultivated worldwide through its commitment to excellence and guest satisfaction. With more than 100 award-winning properties around the globe, The Ritz-Carlton team is made up of hospitality professionals dedicated to creating lifelong memories... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds unaided and heavier objects with assistance
- Good communication skills with clear and professional language
- English proficiency for speaking and telephone etiquette
- Ability to maintain professional appearance and confidentiality
- Willingness to comply with company policies and procedures
- Capability to assist guests with disabilities
- Ability to work full-time schedule
- Positive attitude and team player
- Reliable and punctual
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- None license or certification required
Job Duties
- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Supply guests with directions
- Arrange transportation for guests/visitors and record advance transportation request as needed
- Communicate parking procedures to guests/visitors
- Follow all company policies and procedures and report accidents, injuries, and unsafe work conditions
- Maintain awareness of undesirable persons on property premises
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
- Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Read and visually verify information in a variety of formats
- Move at a speed required to respond to work situations
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds unaided and over 75 pounds with assistance
- Navigate sloping, uneven, or slippery surfaces, stairs, and ramps
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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