Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton Philadelphia is an esteemed member of the globally recognized Ritz-Carlton brand, which is part of Marriott International's portfolio of luxury hospitality properties. Located at 10 Avenue of the Arts in the heart of Philadelphia, Pennsylvania, this luxury hotel is celebrated for its exceptional service and elegant accommodations. The Ritz-Carlton reputation is built on delivering truly memorable guest experiences through a blend of rich cultural heritage, superb talent, and a thoughtfully cultivated team environment. This location continues to uphold the brand’s reputation with a commitment to the Gold Standards, which are the cornerstone principles guiding every associate in their... Show More
Job Requirements
- High school diploma or GED equivalent
- ability to communicate clearly and professionally
- physical stamina to stand, sit, or walk for long periods
- ability to lift and move luggage and objects up to 50 pounds unassisted
- willingness to follow company policies and procedures
- ability to work flexible hours including weekends and holidays
- no prior experience required
- commitment to provide excellent guest service
Job Qualifications
- High school diploma or GED equivalent preferred
- no related work experience required
- no supervisory experience required
- excellent communication and interpersonal skills
- ability to work well in a team environment
- strong customer service orientation
- physical ability to perform job duties including lifting and standing for extended periods
- familiarity with hotel operations is a plus
- commitment to uphold company policies and standards
Job Duties
- Greet and escort guests to rooms
- open doors and assist guests and visitors entering and leaving property
- inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- identify and explain room features to guests
- transport guest luggage to and from guest rooms and designated bell area
- assist with luggage storage and retrieval
- assist guests and visitors in and out of vehicles, including loading and unloading luggage
- supply guests with directions
- arrange transportation for guests and visitors and record advance transportation requests as needed
- communicate parking procedures to guests and visitors
- follow all company policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- maintain awareness of undesirable persons on premises
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary information
- welcome and acknowledge all guests
- anticipate and address guests' service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- speak with others using clear and professional language
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- comply with quality assurance expectations and standards
- read and visually verify information in various formats
- move at the speed required to respond to work situations
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects weighing up to 50 pounds unassisted and over 75 pounds with assistance
- move over sloping, uneven, or slippery surfaces and up and down stairs and ramps
- reach overhead and below the knees
- perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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