Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401k Retirement Plan
Vacation pay
Holiday pay
sick pay
Disability Coverage
Life insurance
Employee Discounts
Complimentary uniforms
Complimentary employee meals
Learning and Development Programs
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that has set the benchmark for elegance, quality, and service in the hotel industry. Founded in 1960, Four Seasons has grown to operate over 120 hotels and resorts and 45 residential properties worldwide, spanning 47 countries. The company is recognized not only for its outstanding accommodations and amenities but also for its deeply embedded culture of service excellence and employee satisfaction. At the core of Four Seasons success is its strong commitment to providing a world-class experience for guests as well as a dynamic, supportive workplace for its team... Show More
Job Requirements
- Authorization to work in the United States
- Ability to lift up to 100 lbs
- Ability to push carts of up to 200 lbs
- Prior experience in hospitality or guest services
- Excellent interpersonal and communication skills
- Professional appearance and demeanor
- Flexible availability including weekends and holidays
Job Qualifications
- Prior experience working in resort guest services
- A sincere willingness to provide service to residents, guests, and peers
- Ability to function well under pressure
- High work ethic and a strong sense of responsibility
- Ability to lift up to 100 lbs and push carts of up to 200 lbs
Job Duties
- Greet guests at the hotel's front drive upon arrival and departure
- Unload guest luggage from car, tag and issue claim tickets
- Escort hotel guests to the Front Desk for check-in
- Transfer luggage to the Bell Staff
- Assist guests with travel arrangements
- Retain exceptional knowledge of hotel services and amenities
- Ensure guests are greeted promptly, courteously, with eye contact and a smile
- Manage smooth traffic flow on the drive by directing guest cars and taxis
- Provide guests with directions, recommendations, and information about the city and attractions
- Hail taxis as needed
- Load luggage in car for departing guests
- Handle all guest interactions with hospitality and professionalism
- Accommodate special requests
- Resolve customer complaints
- Assist customers with inquiries about hotel services, hours, personnel, and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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