Donor Engagement Support Asst & Hospitality Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.09
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Life insurance
Flexible Schedule
Job Description
Faith Comes By Hearing is a globally recognized non-profit organization dedicated to making God’s Word accessible to every person on Earth in their heart language through Audio Bibles. Established with a mission to bridge the gap for the illiterate and those without access to written scripture, the organization has grown substantially over the years, establishing a vast network that supports Bible translation and dissemination projects worldwide. Faith Comes By Hearing operates with a strong emphasis on innovation, technology, and compassion, utilizing audio technology to reach millions who otherwise have limited access to scripture. The organization is headquartered in Albuquerque, New... Show More
Job Requirements
- Minimum 2-3 years of experience in administrative support work preferably with a non-profit organization and in donor development
- Strong organizational skills with ability to shift priorities and maintain productivity in a fast-paced environment
- Ability to support multiple team members prioritize workload multi-task while meeting deadlines and problem-solve while offering solutions
- Ability to work with highly sensitive and confidential donor information using appropriate discretion when sharing information
- Ability to work independently but also be a team player with a heart to serve
- Proficiency in the use of Microsoft Office applications including word excel calendars and outlook
- Customer Relationship Management (CRM) system experience desirable
- Good phone presence interpersonal skills and customer service emphasis
- Good judgment analytical abilities and attention to detail
- Event assistance may require occasional evening and weekend work
- Ability to maintain composure even in very difficult situations
- Demonstrated dependability shown by being reliable responsible and fulfilling obligations
- Heart for mission to reach all people with Audio Bibles
Job Qualifications
- Minimum 2-3 years of experience in administrative support work, preferably with a non-profit organization and in donor development
- Strong organizational skills with ability to shift priorities and maintain productivity in a fast-paced environment
- Ability to support multiple team members, prioritize workload, multi-task while meeting deadlines, and problem-solve while offering solutions
- Ability to work with highly sensitive and confidential donor information using appropriate discretion when sharing information
- Ability to work independently but also be a team player with a heart to serve
- Proficiency in the use of Microsoft Office applications including word, excel, calendars, and outlook
- Customer Relationship Management (CRM) system experience desirable
- Good phone presence, interpersonal skills, and customer service emphasis
- Good judgment, analytical abilities and attention to detail
- Event assistance may require occasional evening and weekend work
- Ability to maintain composure, even in very difficult situations
- Demonstrated dependability shown by being reliable, responsible, and fulfilling obligations
- Heart for mission to reach all people with Audio Bibles
Job Duties
- Create and run daily donation reports and quarterly analysis department reports
- Analyze and alert appropriate team members of any issues or concerns or follow up
- Process weekly wealth screen process for new donors who give $500+ single gift or new contacts
- Demonstrate thorough knowledge of Net Suite and SalesForce databases to enter new contacts and donors, update account information and create reports
- Collaborate with team members, gather support materials needed for various donor trips, conferences, special event, etc., and coordinate shipping, if necessary
- Create queries and run various lists/reports for various mailings, invitation lists, special projects, etc.
- Assist with event registration and coordination of donor events
- Oversee and maintain inventory of development support materials, promotional devices and event materials
- Research donors/prospects and general donor development information as requested by team members via Intelius
- Process orders in Net Suite for requested items to be sent to donors/partners
- Participate in department/event meetings and working groups, as necessary
- Distribute welcome packets every Friday to all new donors
- Distribute prayer letter, every 3 months, to donors and partners
- Maintain department master calendar
- Assist with donor reports and proposal mailings
- Perform general administrative duties including written and verbal correspondence
- Run errands as needed, which may include shopping for donor gifts when requested
- Cover front desk and phones as requested
- Schedule rooms for all guests at Beulah retreat center, including donors and high level ministry partners, as well as non-FCBH guests (missionaries, group retreats, etc.), requiring constant monitoring of room availability, communications with guests and Jackson family, and ability to respond quickly to frequent changes
- Ensure coordination with the hospitality specialist from the department hosting the visitors
- Coordinate detailed schedules/agendas for invited guests with hospitality specialist in hosting departments, providing names, titles, and contact details with a copy to the Jacksons indicating all Beulah scheduling
- Provide names and titles of guests to Customer Service for welcome signs and name tags for guests
- provide Wi-Fi Internet access codes for guests
- Maintain inventory of all hospitality supplies and equipment for all conference rooms, including ordering and stocking of drinks/condiments/plastic and paper goods, as well as purchases of food and non-food items connected with ministry hospitality
- Perform general hospitality tasks for ministry guests per Faith Comes By Hearing’s Hospitality Handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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