Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
competitive pay
full benefits package
Free parking
Mission-driven organization
Opportunity to save lives
Job Description
Gulf Coast Blood is a vital healthcare organization committed to saving lives by maintaining a safe and adequate blood supply for patients in need throughout the Houston, Texas area and beyond. Located at 5124 Fairmont Parkway in Pasadena, TX, this trusted blood center operates with a mission-driven focus, emphasizing kindness, empathy, and exceptional service to support the community’s health needs. As a nonprofit establishment, Gulf Coast Blood relies on the dedication of its team members and volunteers to provide a welcoming and efficient environment for donors, ensuring a positive donation experience that encourages repeat contributions and community support. With a... Show More
Job Requirements
- Associate's degree in healthcare, hospitality, marketing, public relations or related field plus minimum of three years relevant customer service and promotional marketing experience
- OR Bachelor's degree plus minimum of one-year relevant customer service experience
- experience with CRM tools preferred
- experience addressing client concerns using conflict resolution techniques
- willingness and ability to travel locally up to 10% using a personal vehicle
- valid Texas Driver's License and adherence to Vehicle Safety Program
- computer literate in Microsoft Office
- strong analytical and interpersonal communication skills
- good attention to detail
- ability to manage multiple projects and prioritize work
Job Qualifications
- Associate's degree in healthcare, hospitality, marketing, public relations or a related field
- minimum of three years of relevant customer service and promotional marketing experience
- OR Bachelor's degree with at least one year of relevant customer service experience
- CRM tool experience preferred
- experience in conflict resolution and client concern management
- strong analytical skills
- strong interpersonal communication skills
- computer literate with Microsoft Office proficiency
- attention to detail and accuracy
- ability to manage multiple projects and prioritize work
Job Duties
- Warmly welcoming donors upon arrival
- guiding them through the check-in process with a friendly, reassuring approach
- provide personalized attention to donors throughout the Donor Experience Cycle
- anticipate needs before they arise
- create a comfortable, positive atmosphere that helps ease anxiety for donors
- coordinate promotional items and refreshment services for donors
- serve as the subject matter expert in donor experience at daily team huddles
- document and maintain detailed donor intelligence
- organize special recognition for milestone donors
- coordinate with volunteers to ensure consistent service standards
- answer incoming phone calls and route them appropriately
- assist donors in scheduling their next donation
- address donor concerns promptly and professionally
- engage donors in meaningful conversation to ease discomfort
- anticipate and resolve donor complaints
- apply de-escalation techniques to strengthen donor commitment
- travel locally up to 10% to support donor engagement goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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