Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
competitive compensation
benefits package
Free parking
Engaging opportunity to save lives
inclusive work environment
Professional Development
Paid Time Off
Job Description
Gulf Coast Blood is a non-profit organization dedicated to ensuring a safe and adequate blood supply for hospitals and patients in the Houston area and surrounding regions. Located at 1425 La Concha in Houston, Texas, Gulf Coast Blood plays a vital role in healthcare by facilitating blood donation and providing critical blood components to save lives. Situated within the Texas Medical Center, one of the largest medical complexes in the world, this organization benefits from a strategic location that supports its mission of community health and life-saving services. With a culture built on core values of Commitment, Integrity, and Respect,... Show More
Job Requirements
- Associate's degree in healthcare, hospitality, marketing, public relations or a related field from an accredited college or university plus a minimum of three years of relevant customer service and promotional marketing experience
- OR Bachelor's degree plus a minimum of one-year relevant customer service experience
- OR a combination of relevant education and experience
- CRM tool usage preferred
- Experience addressing client concerns promptly and effectively using conflict resolution techniques
- Willingness and ability to complete local travel up to 100% of the time utilizing a personal vehicle
- Valid Texas Driver's License and adherence to the Vehicle Safety Program
- Computer literate: Microsoft Office
- Strong analytical skills
- Strong interpersonal communication skills
- Good attention to detail, accuracy
- Ability to manage multiple projects and prioritize own work
Job Qualifications
- Associate's degree in healthcare, hospitality, marketing, public relations or a related field from an accredited college or university plus a minimum of three years of relevant customer service and promotional marketing experience
- OR Bachelor's degree plus a minimum of one-year relevant customer service experience
- OR a combination of relevant education and experience
- CRM tool usage preferred
- Experience addressing client concerns promptly and effectively using conflict resolution techniques
- Valid Texas Driver's License
- Computer literate: Microsoft Office
- Strong analytical skills
- Strong interpersonal communication skills
- Good attention to detail, accuracy
- Ability to manage multiple projects and prioritize own work
Job Duties
- Warmly welcoming donors upon arrival, guiding them through the check-in process with a friendly, reassuring approach
- Provide personalized attention to donors throughout the donor experience cycle, anticipating needs before they arise
- Create a comfortable, positive atmosphere that helps ease anxiety for the first time and returning donors
- Coordinate promotional items and refreshment services, ensuring donors have access to hydration and refreshments before and after donation
- Serve as the subject matter expert in donor experience, highlighting donor experience initiatives at daily huddles with the collections team
- Document and maintain detailed donor intelligence to personalize future visits
- Organize special recognition for gallon milestone donors (1st, 5th, 10th, 25th donations, etc.)
- Coordinate with any volunteers present to ensure consistency in service standards
- Answer incoming phone calls, answer donor questions and route calls to appropriate departments
- Offer assistance for donors to schedule their next donation at the conclusion of each visit
- Address concerns promptly and professionally, serving as the primary point of contact for donor needs
- Engage donors in meaningful conversation to distract from any discomfort and create connection
- Anticipate and resolve donor concerns and complaints
- Foster strong relationships and apply de-escalation techniques to positively engage donors and strengthen their commitment to the mission
- Travel to and between mobile operations sites (blood drives), adapting to organizational and donor needs to support engagement goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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