Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $29.80
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible spending account
Retirement Plan
Tuition Reimbursement
Paid Time Off
Job Description
Ascentria Care Alliance is a respected and well-established human services nonprofit organization that has been transforming underserved communities for over 150 years. Operating across five states in New England, Ascentria is committed to providing a wide range of essential services to children, families, and seniors. The organization is recognized as one of the largest human services nonprofits in New England and is honored as one of the top 100 women-led businesses in Massachusetts. This reputable status underscores Ascentria's commitment to fostering a diverse, equitable, and inclusive environment that champions the wellbeing of individuals and communities alike. The organization envisions vibrant... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 2 years experience in operations or program coordination
- Proficient in Microsoft Office and database management
- Ability to travel weekly to Manchester, NH and other locations as needed
- Strong problem-solving skills
- Capacity to manage multiple priorities and deadlines
- Reliable transportation for travel
- Commitment to organizational values of diversity, equity, and inclusion
Job Qualifications
- Experience in program coordination or operations management
- Strong organizational and multitasking skills
- Proficiency with electronic recordkeeping and billing systems
- Ability to supervise and train staff effectively
- Excellent communication and interpersonal skills
- Customer service orientation
- Ability to work independently and as part of a team
- Familiarity with nonprofit or human services operations preferred
- Knowledge of vehicle donation programs or automotive industry a plus
Job Duties
- Oversee daily donated vehicle operations in Worcester, MA and assigned locations, ensuring donations are processed efficiently, cost-effectively, and in alignment with program policies
- Provide operational support for the launch, pilot, and scale of Good News Garage’s Jump Start car placement pilot
- Coordinate vehicle intake, transport, repair, processing, and distribution with program leadership, garage staff, vendors, and external partners
- Ensure consistent application of Donated Wheels procedures and identify opportunities for improved efficiency and quality
- Support coordination with towing companies, volunteer drivers, contract garages, auction houses, and other vendors
- Provide direct supervision, training, scheduling, and guidance to Donated Vehicle Processors and Administrative Assistants
- Monitor workloads and prioritize tasks to meet deadlines and service expectations
- Serve as first point of escalation for operational issues, staff questions, and donor or recipient concerns
- Manage office supplies and coordinate with leadership for timely replenishment and maintenance of equipment
- Support onboarding and cross-training for coverage and operational continuity
- Deliver high-quality customer service in all donor and recipient interactions
- Assist in managing donor communications, inquiries, and follow-up
- Represent Good News Garage at community events and donor engagements
- Lead implementation of operating model and SOPs in Massachusetts expansion
- Oversee completion of paperwork, electronic records, and filing related to vehicle donations and awards
- Input and manage accounts payable invoices and collaborate with finance team for billing
- Review and support operational and financial reporting
- Track performance metrics, donation flow, and operational outcomes
- Ensure compliance with confidentiality, data management, policies, and safety requirements
- Work closely with Program Manager to identify challenges, recommend improvements, and support goals
- Assist with vehicle acceptance decisions
- Serve as operational backup to Program Manager
- Participate in organizational committees and initiatives
- Perform other duties as assigned to support program objectives
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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