Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.70 - $28.60
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life
AD&D
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a leading global freight forwarder headquartered in Chicago, with over 40 years of experience providing comprehensive supply chain solutions to a diverse range of industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. The company prides itself on its consultative approach and the ability to customize flexible, door-to-door deliveries via sea, air, ground, and rail. With a vast global network spanning over 150 locations across Asia, Europe, and North America, AIT supports businesses in expanding their market access on a worldwide scale. The firm emphasizes leveraging scalable and user-friendly... Show More
Job Requirements
- High school diploma
- 1+ years customer service experience
- 1+ years freight forwarding experience preferred
- 1+ years trucking or cartage-related work experience preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Excellent customer service skills
- Strong work ethic
- Ability to work collaboratively
- Ability to thrive in a fast-paced environment
- Strong attention to detail
Job Qualifications
- High school diploma
- 1+ years of customer service experience
- 1+ years freight forwarding industry experience preferred
- 1+ years trucking or cartage-related work experience preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office suite
- Excellent customer service and interpersonal skills
- Strong work ethic and professional demeanor
- Ability to work as a team member
- Ability to work in a fast-paced, high-volume environment
- Strong organizational skills and attention to detail
Job Duties
- Work on the training and assistance with the agent on the MyAIT for partners portal
- Identify root cause for agent escalation issues and implement solutions as needed
- Review On Time Reports for AIT Stations, ICs and agents on a daily basis to monitor trends and address past due issues
- Review Cartage/Final Mile Snapshot with monthly and quarterly data on ASC quality, market focus, new agent focus on metrics and goal achievement
- Responsible for reviewing primary agents’ coverage and rates to identify uncovered and high-cost areas that require improvement
- Manage Agent POD Scanned QMS Report and maintain a goal of 5% for outstanding PODs
- Resolve escalations between AIT and agents effectively
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities