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Domestic Operations Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $61,600.00 - $88,700.00
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Work Schedule

Standard Hours
On-call
Weekend Shifts
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Benefits

Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life
AD&D
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401(k)
Tuition Reimbursement
vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays

Job Description

AIT Worldwide Logistics is a leading global freight forwarding company based in Chicago with over 40 years of experience in helping businesses grow by providing access to markets worldwide. With a presence in more than 150 locations across Asia, Europe, and North America, AIT is known for its consultative approach to supply chain solutions, serving diverse industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. The company is renowned for its scalable and user-friendly technology that supports customized door-to-door deliveries via sea, air, ground, and rail. AIT’s commitment to timely and budget-conscious deliveries,... Show More

Job Requirements

  • Associate degree or equivalent work experience required
  • Minimum of 3-5 years freight forwarding experience
  • Supervisor experience preferred
  • Domestic experience required
  • Forklift certified required
  • 1-3 years of progressively responsible supervisory experience and labor scheduling
  • Experience working with AS400/Worldport a plus
  • Strong sense of urgency and attention to detail and organizational skills
  • Excellent time management skills ability to manage multiple priorities
  • Ability to multi-task in a high volume and fast-paced work environment
  • Employee may be required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues
  • Must be available for occasional on-call duty
  • Afterhours and weekend on call periodically required.

Job Qualifications

  • A team player who works well with others being respectful to our teammates is a core value
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
  • Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  • Customer service focus as we serve a wide variety of customers both internal and external and building relationships is a part of our culture
  • Associate degree or equivalent work experience required
  • Minimum of 3-5 years freight forwarding experience
  • Supervisor experience preferred
  • Domestic experience required
  • Forklift certified required
  • CW or international experience a plus
  • 1-3 years of progressively responsible supervisory experience and labor scheduling
  • Experience working with AS400/Worldport a plus
  • Strong sense of urgency and attention to detail and organizational skills
  • Excellent time management skills ability to manage multiple priorities
  • Ability to multi-task in a high volume and fast-paced work environment
  • Employee may be required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues
  • Must be available for occasional on-call duty
  • Afterhours and weekend on call periodically required.

Job Duties

  • Manage functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking and inventory control
  • Responsible for process improvement, standardization and documentation procedures for all operations shifts
  • Responsible for the operations and service level of the logistics operations
  • Inventory control and reconciliation of in-house customers
  • Manage daily routes/schedules of shipments and deliveries, track progress of shipments and manage cartage set up of operations over the weekend
  • Manage staff scheduling to maximize productivity and minimize expenses
  • Track and respond to customer emails regarding specific needs and basic operations
  • Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors including receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
  • Supervise and oversee daily domestic service and operations activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes
  • Assist in identifying and improving service and operations related issues in the station, including on-time delivery, accurate data entry and efficient warehouse operations
  • Research and resolve customer problems and complaints on domestic and cartage issues
  • Team coaching including performance, job assignments, coaching and training
  • Ensure safe working environment through consistent practice of safety programs and procedures
  • Participate in the interview process for potential candidates along with onboarding process of new teammates
  • Other duties and responsibilities as assigned.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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