Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.45 - $28.85
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) retirement plan
Tuition Assistance
incentive compensation
Paid Time Off
Dental Insurance
Vision Insurance
Job Description
Hellmann Worldwide Logistics is a globally recognized logistics company with a network spanning over 200 locations worldwide and employing around 10,000 dedicated professionals. The company prides itself on its foundational culture built around four core values: Caring, Entrepreneurial spirit, Forward-Thinking innovation, and Reliability. Each member of the Hellmann team plays a vital role in shaping the future of the logistics industry, working collaboratively to deliver top-tier services that meet the dynamic needs of the market. This culture of inclusion, social diversity, and mutual respect ensures that every employee feels valued and empowered to contribute meaningfully to the company's success. Hellmann... Show More
Job Requirements
- Associate’s degree or equivalent combination of education and work experience
- high school diploma or GED
- minimum two years of industry experience preferred
- strong knowledge of GDP regulations
- proficiency in logistics software
- excellent organizational and time management skills
- customer-focused mindset
- strong communication skills in English
- ability to handle high-pressure situations with adaptability
- proficiency in Microsoft Office Suite
- ability to calculate freight rates and discounts
- detail oriented
- proactive problem-solving abilities
- interpersonal skills
Job Qualifications
- Associate’s Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement
- high school diploma or GED
- two years of experience in the industry preferred
- completion of any industry related course is an asset
- organizational skills
- time management and prioritization
- customer-focused
- adaptable / flexible to high-pressured environment
- strong knowledge of GDP regulations and proficiency in logistics software
- detail oriented and proactive
- interpersonal skills
- proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
- proficient written and verbal skills communication skills in English
- ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Job Duties
- Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies
- coordinates domestic product operation effectively from quoting through invoicing: A - Z
- inputs data, files, and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements
- keeps clients informed and maintains knowledge of market trends and changes in service options
- provides professional, timely and courteous customer service to all vendors, shippers, and agents to facilitate the required objectives and provide customers with daily updates
- receives rate requests, interprets tariffs and provides clear, professionally formatted quotations
- treats Hellmann colleagues as internal customers with the same care, respect, and service priority as external customers
- works in close collaboration with other Hellmann products, Air Import/Export, Sea Import/Export, Contract Logistics, and Sales teams as needed
- checks clients' credit status prior to arranging transportation
- ensures vendor invoicing is completed accurately and in a time frame consistent with company policy
- provides pro-active information to customers in cases of service variance with a focus on viable solutions
- responsible for prompt escalations to Domestic Product, Account Management and/or Sales when appropriate
- supports product dispatch as needed by arranging, tracking, and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments
- works to resolve problems with Accounts Payables and Accounts Receivables
- ensures clients, Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested and educate the client where necessary to foster the relationship
- responsible for all shipment-level communication between Hellmann and customers, carriers, and vendors
- escalates all recurring carrier / vendor service issues to Supervisor
- enters and updates all required milestone tracking events within area of responsibility
- maintains service relations with customers, carriers, vendors, and other Hellmann offices
- verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
- consults with Supervisor prior to agreeing to non-standard services and/or pricing
- promptly communicates all additional charges incurred to the customer to prevent disputed invoices
- dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
- ensure all transportation activities comply with GDP regulations and company policies
- oversee the implementation and monitoring of temperature-controlled logistics to maintain product integrity
- develop and maintain a Quality Management System (QMS) to ensure consistent and reliable service
- identify and mitigate risks associated with the transportation of pharmaceuticals
- provide training to staff on GDP requirements and best practices in the Road Freight operational
- maintain accurate records of all transportation activities, including temperature logs, shipping manifests, and incident reports
- prepare for and participate in internal and external audits to ensure compliance with regulatory standards
- work closely with other departments, including warehousing and customer service, to ensure seamless operations
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: