Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $29.00
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
ADD
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401k
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a global leader in freight forwarding and supply chain solutions, headquartered in Chicago. For over 40 years, AIT has empowered businesses worldwide by expanding their market access and facilitating the procurement of raw materials, components, and finished products. Their robust global network spans more than 150 locations across Asia, Europe, and North America, offering flexible and customized shipping solutions by sea, air, ground, and rail. AIT's commitment to leveraging cutting-edge, user-friendly technology enables them to deliver door-to-door logistics services that are both on time and on budget, meeting the diverse needs of industries such as aerospace,... Show More
Job Requirements
- High school diploma or GED required
- Minimum of 1 year customer service or tracking experience in freight forwarding
- Ability to use AS400 software preferred
- Knowledge of U.S. geography and airport codes preferred
- Basic to intermediate PC skills including MS Office
- Strong organizational and problem solving abilities
- Excellent verbal and written communication skills
- Detail oriented
- Ability to prioritize and manage multiple tasks effectively
Job Qualifications
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy
- Growth mindset with passion for continuous improvement and openness to change
- Customer service focus with the ability to build relationships
- High school or GED required
- Associates degree in Business, Logistics, or Supply Chain preferred
- Minimum of 1 year customer service or tracking experience in a freight forwarding environment
- Prior experience with AS400 a plus
- Knowledge of U.S. geography and airport codes a plus
- Basic to intermediate PC skills including MS Office
- Ability to effectively prioritize and manage time and tasks
- Detail oriented
- Excellent organizational, problem solving, and analytical skills
- Strong communication skills both verbal and written
Job Duties
- Track and trace shipments as necessary to ensure proper movement and delivery
- Participate in the development and use of suitable sales forecasting processes and models
- Update shipments with current shipment status including comprehensive notes
- Communicate daily with AIT field offices and agent/carrier networks to ensure on-time performance
- Troubleshoot and resolve service disruptions
- Maintain familiarity with conditions requiring special services and ensure accurate data entry of these costs
- Answer departmental phone lines and emails
- Cultivate and foster trusting relationships with AIT's agent/carrier networks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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